Quality and accuracy of product is 5-star. However, I am rating a 2-star due to lack of quality communication and customer service. I planned to travel for my birthday, paid 2-day shipping on a Wednesday. The product was NOT delivered until the following Wednesday. I had already been on my trip and back. Expedited shipping defeated the purpose. When I called to complain, the service rep wasn't pressed to make sure I was satisfied. I was then told the order WAS shipped in 2 days, ONCE the product was made available to ship. After expressing utter dissatisfaction, she offered HALF of my shipping cost to be refunded. If anyone chooses to use this company, I only recommend you do NOT waste your money paying for any special expedited services. Your product will arrive when they feel like shipping it, and without apology or ample compensation for the delay.
4 years ago
EZContacts has a
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