The website was easy to navigate and ordering was simple. I was disappointed with the length of time it took to get the frames. I kept tracking the order and noticed that it was sitting in the processing stage for a long time. I tried to call regarding my order, but they weren't open on the day I called. I chose to submit my concerns online and suggested they get back to me about my order or I was going to cancel my order. Miraculously, I received an email the next day stating that my order was on its way. I will not be ordering from ezcontacts again.