Ordered glasses on 12/31. Received mid Jan and emailed support 1/17: "These glasses arrived and the right eye lens is not accurate. Some portions of the lens work correctly and some are very blurry. I believe it is a bad lens and needs to be replaced" Followed up on 1/19 due to no response. Received a response on 1/19 and received a shipping label to send back and have repaired. The return label was so slow it didn't get back to them until the 26th. When I reached out for updates or confirmation of receipt, their returns dept. has a processing lag. Finally got the updated and functioning glasses in the mail on 2/12. They were courteous and did update the PD on the second round but I was really bummed about the shipping and processing lags as it took 44 days from start to finish.