I like the prom service but I did not like the way my question was answered it was dismissive when all I asked for was gold screws for my coz that I purchased that were over $400 to imply that I wanted them repaired or returned was not the way the customer service was supposed to be I was hoping to be directed in a way to where I can purchase screws for my glasses and I've spent plenty of money with their company for them to give me a decent answer it was almost as if sorry we don't do that exclamation exclamation as if the person was happy I was not OK with that