I ordered contacts from EZ Contacts because they had competitive prices and offered to price match. Ultimately, they did not honor their promise to price match. I even sent a screen shot of the price I found online from a company that fulfilled all their requirements. I was told I had to complete my EZ contact purchase before they'd price match, so I did. The online rep then told me that when they looked a few days later, the price was higher and they accused me of using a coupon, which I had not. Truly bad customer service. Then when I asked them to cancel my order, I received an automated message that their store was closed and to write back when open. You'd think an email request would just be sent. Bizarre. I cannot recommend this company and will avoid it myself in the future. They only have customer service via email as well, so learn from my mistake and avoid this company. Go for the one that picks up the phone, even if you're paying more, because if there's a problem, you will actually have a chance of resolving it. I feel like they trapped me into a sale.
2 years ago
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