Very disappointed w/ the process of ordering a product and the delivery system. First time I have used this company. Ordered a product, informed I will receive in 5-7 business days.....after patiently waiting 3 weeks...still no delivery Contacted via telephone...after an extremely long wait, was connected to someone offshore(Phillippines), then transferred to customer relations. Talked w/ Thamara in Customer Relations....explained the situation to her....finally was informed of the cause of delay (had not been informed previously). Still waiting to receive the product, which I required three weeks ago. Based on this experience........I have no intention of ordering anything from this company in the future. So much for on-line business transactions!!