Sooo disappointed with my order this time. Placed my order in September and while confirming the order it said it would ship out in a few days. It took almost 7 WEEKS. Customer service does not answer the call after leaving you in the que and then disconnecting. An email from Fed Ex shipping finally says it will be delivered Oct 29 only for it to say Label created and not actually shipped out. After many correspondence with the email (because that’s the only way of communicating) they said sorry your frames are on back order. Not a great response in my opinion. Unfortunately I am not confident shopping with them again