I cannot provide a full review at this time b/c I have not yet received my glasses. However, the communication process was EXTREMELY tedious. I started in May 2022 and didn't get the order finalized until now. They weren't answering their phone even during working hours and not very helpful via email. I gave up for a time. Finally received the call I had requested and a very nice customer service rep took all my info and placed the order. Their website was not particularly user friendly b/c I could NOT upload my prescription. The price on the frames was very good compared to other companies, and I received a 25% coupon on the lenses which was very helpful. Hoping the glasses are worth it once received.