I was told by a EZContacts representative that the lenses I needed were in stock. (There has been a global shortage of my lenses.) Based on the information I was given, I placed the order. Then I received an email saying they had to order them from the manufacturer, they didn't have them in stock. No expected delivery date. Yet my credit card was charged immediately. A week later, I found the lenses with another company, I canceled my order with EZContacts. Took them over a week and multiple contacts to finally receive my credit. No company should charge a customer BEFORE the items are shipped. It was difficult to get ahold of anyone. No live chat. No one answered the phone. Had to email or wait for a call back. I decided not to give them 1 star because they did reply to my email and call me back.