I have been a customer of EZ Contacts over 4 years now and have had a good experience overall EXCEPT this last order. The customer service was lousy. I placed an order mid December and never got my contacts or any notification that there was a delay of any kind. I reached out at the beginning of January and received an email saying that my contacts were on back order. OK. Fine. Wish I would have received some sort of notice from EZ prior to my reaching out. You would think for this delay, EZ Contacts would rush my contacts once they received them or offer that to me, nope. It was over a month and 1/2 before I got them. No apology, no..."hey can we figure out an alterantive". Nothing. Truly unacceptable.