I ordered 8 boxes of contacts. Four boxes of -8, four boxes of -9. First shipment they sent me all boxes of -8, and one of -9. Waited a week, emailed asking when the rest will come. Fast response of "3-4 weeks when big order comes in". I wait 5 weeks and email again. "1-2 more weeks". Wait 3 weeks and at this point it's been almost 10 weeks since I placed my order. I request to cancel my remaining boxes and ask for a refund. They reply back with "your order will ship in 48 hours or less". After the 48 hours I send a 2nd request for a refund, and they send me a tracking # for the remaining boxes. When the order finally arrives, I'm still missing a box of contacts. Ask for a refund for that box. While the customer service was quick to respond via email, I will never again use this company simply because of the headache it was to actually get my order.