Ordering contacts was a breeze. Amazing how quick they will take your money, but if you have questions regarding the insurance part or try to at least talk to someone...well...doesn't seem to happen. I had emailed the order confirmation # as required and filled out all the things for the insurance. I have yet to receive a copy of what was filed with insurance and haven't heard from insurance company denying or accepting so that leads me to believe it was never filed...so disappointing...I hope you don't have the same happen to you if you decide to use this company.