Worst customer service EVER. My glasses are clearly lost and nobody at your company seems to care. The glasses supposedly arrived at a USPS facility one hour south of me more 6 business days ago and I still do not have them. I was told there would be a thorough investigation and you would contact me in 5 to 10 days. I am wearing broken glasses and having trouble seeing. This is a PROBLEM. This is the Internet economy and you are failing miserably. What you should do is overnight the glasses to me - I paid for the Aug 5-- and deal with the lost glasses, not make the customer deal with it. My claim reference number is: #540964. Not having anyone answer the phone after 5 pm is ridiculous. Why you would choose to send these via DHL with a handoff to USPS was your choice, not mine. I want my glasses ASAP. My next message will be demanding a full refund. Judith Abrams 9507 Thornhill Road, Silver Spring MD 20901