EZ Contacts have poor communication, slow service, and their website isn't up to date with inventory. I ordered a pair of sunglasses and after a week (the maximum amount of time it should have taken my order to ship) I emailed them. They never sent me a confirmation email and it took them longer than the estimated time to receive an email back from customer service. They told me it would take 5 weeks for my order to be shipped. They offered to ship me a different pair faster but no option for a refund. I didn't email back because I didn't like their solutions and I feel I've already waited so long I may as well keep waiting. I don't think I'll ever order from them again.