Placed my order 10/25 got an 10/30 saying there was a delay, 8 days later after the delay email I received another email stating that my order was shipped. So it told 12 days before my order even shipped. Still waiting for my prescription eyeglasses to be delivered. Hopefully I will have them in the next 2-3 days. I did email EZ on 11/05 asking to cancel my order because I at that point I would have been better off going to lens crafters down the road from my home but of course I never received a response, just a shipping notification the next day ( amazing right). Would have been nice if they would have fedex/overnight my order as a good juster.