I have ordered contacts from EZContacts for a couple of years. Happy with the price. Unhappy that this year upon opening 2 different contact packages, one right eye, one left eye there was a tear. The first one was replaced by an EZ rep. The second time I contacted EZ about another torn contact, a rep told me that it wasn't possible to have another torn contact. It was my fault. I wrote back explaining again that upon removal from the sealed package there was a tear. A couple of days later a different Rep emailed apologizing for the torn contact. Stated that a replacement would be sent. Though I appreciate their response but as of yet have not received the replacement.