Business was closed for a week and did not open the customer service phone lines as stated on their voice message. I called the direct line and 1800 number twice after 9am EST. My order was shipped which I did not want and I sent an email asking that my order my canceled. It’s ridiculous to not have the option to cancel online when the company themselves does not take calls during their stated business hours (reopening 4/21 at 9am) I should not have to go through the hassle of returning an item that’s been shipped because the company didn’t turn off the away voice message to allow calls through to customer service