Disappointing…
On the website it states
“ Contact Lenses
Orders placed before 2:00pm EST will be processed that same business day. In stock contact lens orders ship out within 1 - 2 business days.”
Order placed Wed. 4/15. Confirmation of shipping email Tues. 4/22 (4 days later) through DHL but when the tracking number is clicked it says label created, which does not mean it has actually shipped. The only exception stated would be for back orders that would be notified by email & I wasn’t. Plus I was forced to pay 3-5 day shipping so it would need to arrive tomorrow to fulfill that. I wish companies would just be honest with order, processing, & delivery expectations.
1 month ago
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