Terrible. Took almost month to ship a pair of glasses i paid for two day shipping on. Never got an email about a delay. Had to call customer service over and over to get nowhere. Always told they were almost ready. Was told it was a delay due to passover at the three week mark. Passover is a week long. It's the only thing she would say with a fake smile bleeding through. I started a chat with CS yesterday trying to cancel for the 3rd time and Immediately got a shipping email. I was told initially that they were "processing at the lab" and that cancellation wasn't possible. They said they would ship by the 25th. On the 28th I was told that since the shipping lable was "already created" I couldn't cancl the order. They said I could return them when they arrive. I'm doubting the ease of a return. I paid out of pocket for these glasses. They were $700. This place is a nightmare. Stay away. If they're able to respond to this feedback, don't believe a word of it.