There is not one good thing I can say about this experience. I placed an order 4/13 and had not received them so I called on 5/14 to find out where these glasses were. The lady I spoke with said they had to be re-done and that they were expected to ship in the next 5-7 days. 4 hours later I received shipping confirmation. Today, 5/17, I received the glasses. They are cracked under the right lens. I could not be more disgusted that after waiting for almost 5 weeks the glasses arrived damaged. What happened to the 5-7 days that I was told? Why did they ship a few hours after I called? Did someone just decide to send the cracked frame rather than to re-do them because I called to inquire where these were? Did someone just not care that these were cracked and didn’t think I would notice? Did I not have the right as a customer that had waited over a month for glasses to call and inquire? I feel as though I was punished for calling to inquire as to where these were. Is there no quality control in place to look for this kind of thing? I have so many questions as to not his could happen. I’m honestly just disgusted that a company that does business with prescription glasses could allow this to ship out damaged. It defies logic and customer service. To top it all off, it is Saturday and there is no one working today to call and talk to and find out how they are going to go about fixing and compensating me for this ridiculous situation. This order is an absolute failure on EZ Contacts part. I could not be more disgusted.