Good Evening. I have ordered with EZ contacts many times.. This order I recently placed upon checking out it said shipping fee and last time I ordered same response. However you advertised ad states free shipping. I was told by a rep that beause I am a recurring customer that I am being charged.. REALLY. a prior customer being charged. I understand our economy etc. Then change your ad..The I called about status of order was told it could be 2-3 weeks before receiving because your resource you order from that was time line.. Really, then speak the truth let your customers know before hitting the pay button. I finally got an email today stating my order was shipped.. During this process no communication on your end when I placed my order. I feel you should give a full credit for future order not some 5 dollar coupon due to the lack of anyone contacting me, I had to keep calling over and over. Had I know I would not have returned to ez contacts!