Subject: Ongoing Issues with My Order – Extremely Poor Service Hi EZ Contacts, I’m writing to express my frustration and disappointment with the service I’ve received. I ordered two pairs of glasses, and the experience has been nothing short of terrible. Your staff — especially Bano and Francesco (who claimed to be a manager) — have been rude, unprofessional, and completely unhelpful. Every time I call, I get a different answer. I've contacted your company multiple times by phone and email, and no one seems to be able to provide a consistent or honest update. What’s even worse is the amount of time I’ve had to wait just to receive my glasses — it’s absolutely unacceptable. To this day, I still haven’t received my second pair, and no one can tell me exactly what’s going on. When I spoke with friends who’ve ordered from your company before, they said they had the same experience. I will make sure to tell everyone I know not to order from you, because the constant delays, poor communication, and lack of accountability are simply not worth it. I’m sorry to say this, but your service is truly terrible. I wouldn’t even give one star. You can check your records to see how many times I’ve reached out — and how poorly my issue has been handled. Good luck with your business. You clearly need to make major improvements.