We paid £2,000 for a corner sofa. After 23 days of having it, I made contact to advise some of the cushions were insufficiently filled (there is no filling on the edges or corners) they also have “toppers” and the cushions aren’t reversible. A technician was sent out… I had to wait 3 weeks for next appointment. He made adjustments to the side of the sofa to stop the creaking, and changed around the cushions… When the report from him was sent it states I was happy… and there is no issue with the sofa and it’s made to manufacturers specifications!!!! It’s getting worse daily, arches my back, bottom sinks in it. I have emailed them many times to be told “nothing they are going to do as made to specification. I currently wait contact from a manager as requested for my complaint to be escalated. After this it will be the ombudsman. This company does NOT CARE. Happy to take your money and then nothing. Had a look on gov website for them… few changes of ownership. I wish I had read reviews before partying with our money. Absolutely disgusting lack of care, 0 customer service. Told them many times I’m entitled to a refund, 23 days we had the sofa and I contacted them. Customer consumer goods act 2015… not interested and they don’t care.