I was a longtime Fabletics customer. Last year, my Fabletics account was hacked and my credit card information compromised as someone placed an order of a large amount to someone by a different name in an entirely different state. This went completely undetected and I had to contact Fabletics which resulted in a suspension of my original account. I was told to open up another account under a separate email address. I waited until this year to do so and my order was promptly rejected stating I had an account under a different email address. I contacted customer service by chat and telephone for several weeks to try and get my account reopened. Every single person I spoke to gave different information if they could even find my account to begin with. It was incredibly unhelpful, time consuming and ultimately resulted in throwing my hands up, giving up and bringing my business elsewhere. Customer service has gone totally downhill and there don’t seem to be proper and consistent protocols in place (and if there are - customer service reps haven’t a clue as to what they are). If customer service is important to you, I’d avoid this company.