Very disappointed by the bad customer service offered by Fabricland. I was missing 10m of material from the 2 rolls I ordered from them (amongst other things). Obviously mistakes happen, and although it meant some last minute stress reconfiguring the amount and length of drapes for our wedding, I would not be writing this negative review if it weren't for the way that they dealt with my complaint. They basically took the attitude that I must be lying as I couldn't prove we were 10m short. 'Proof' would have been taking a photo of a scrappy bit of masking tape with a '20m' handwritten on it at the top of the roll. This does not seem a reasonable request, given that of course you assume you have the right amount of material and don't think to keep a bit of masking tape as evidence?! And why would I bother lying about 10m of cheap material anyway? Although I haven't lost a huge amount of money, it's the principle that I have now paid for material I never received from them. And basically been accused of lying in the process! Bad form Fabricland. You've just landed the honour of being my very first (and hopefully last) negative review.
1 year ago
FabricLand has a 2.82 average rating from 11 reviews

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