I have never had an experience like this... Ordered goods which appeared to be completely different to the picture... Goods have been sent back and I heard nothing about the item for as long as I haven’t start chasing myself. Finally one of the customer service agents got back to me saying that I wont get my money back as goods been used and they are sending goods back... Never have i ever worn an item so i asked if i could speak to someone about this or for a pictures proofing that item has been used ‘has marks that its been used’ instead of just going with a single “no” as it is very unprofessional . But costumer service assistant literally ignored my request and got back to me saying “as in my previous email...” Poor customer service skills... I would not recommend this Factcool... Very disappointed unfortunately not surprised...