Customer service team are some of the worst people I have ever dealt with fairco as a company have been out to fix my door 3 times in 4yrs due to parts failing and when I said I wasn't happy with this and didn't feel I should have to pay for recent fault as it was just outside warranty your customer service agent compared my front door lock to a car and said things fail if you didn't get your car serviced it would also fail .I have never heard anything like this before were you compare a door lock to a car which has prob close to 10thousand moving parts ignorent horrible attitude would never ever deal with your company again