We were fully satisfied with our initial contact and through the sales and engineers process. We are also happy with the windows, though I am not sure that the handle on the ensuite window is working perfectly as it drops down when closed? The fitters were pleasant and efficient but could have protected the cobblelock which was not covered. The porch door was touched up during installation and would like a container of this as I was not aware that this would be needed. Though the inside door was certainly touched up during installation, it certainly isn't perfect. Again, I expected these doors to be absolutely perfect when being installed but weren't. I would like someone to look at the inside door and assess it in relation to ongoing work needed?