All was fine UNTIL I needed service which was non existent. Upon receipt of my son's taotao atm50 scooter I noticed the hood was scratched and the screw to hold it down was missing so I sent an email 3x, all 3 ignored except one which said "go to the hardware store and get one" how freeking unprofessional is that?#@! no size, thread type, length NOTHING, my hood also has a scratch so I figured, no need to worry - Jay told me there is a 72 hour window to notify them and address any SAIA truck shipping damages, so I did just that and they told me they dont have coverage for scratches in shipping Then why the heck do you have a 72 hour damage policy then - a DUH?? no credit or apology or anything for my trouble, just attitude on the phone because they are useless when contacting via email, so I called and Chelsea is plain nasty on the phone, she just makes excuses for their incompetence. I will never shop here again! Go somewhere else that actually cares about their customers, and thanks for dissapointing my son when he got his gift. You should be ashamed of yourselves!