FamilyGoKarts Reviews

Name: FamilyGoKarts
Rating: 2.52

2.5 Rating 89 Reviews

37 %

of reviewers recommend FamilyGoKarts

Company Reviews

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Metrics

2.5

Based on 89 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 77%
Customer Service
Communication Channels	Telephone, Email

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FamilyGoKarts 5 star review on 28th March 2023

Anonymous // 01/01/2019

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“This is the worst I've ever been treated. Bought and paid for my order , they said yes we have it in stock and it will ship right away. 15 days and still no shipment, you can not even get any help from customer service. Over and over I've called and either no answer or oh we will call you back, that never happens. Do your self a favor and do not do business with these people.”

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Posted 3 months ago

“They pick the worst shipper. Takes a week after they commit to a date they say it will arrive only to deliver when you're not home so they don't take responsibility for damages. Would not recommend buying from this company.”

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Posted 6 months ago

“Price was decent but e-check payment and delivery was a bit of a hassle. Was supposed to be notified of delivery and wasn't, fortunately I had what I needed available when it showed up.”

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Posted 1 year ago

“Good company good selection good prices good customer service took two months to get the title other than that it was great”

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Posted 1 year ago

“Not up front delivery charges from the website. After I submitted an order and someone called me to tell me additional delivery charges. Not good. Bad support. I asked for touch up paint due to scratches during transport and never receive it.”

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Posted 1 year ago

“Horrible company absolutely horrible I tried to make a purchase on a vitacci rocket 150cc not only did it take 3 days and constant calls making sure my payments went through on the 3 day they said they cancelled my order under the premise I couldn't afford it when I had more then enough money in my account. BUY FROM THERE COMPETITOR never even touch this companies website.”

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Posted 1 year ago

“DO NOT BUY! SCAM. Purchased "new" scooter. Came destroyed and not working. I clearly signed the BOL "damaged" and sent proof and notified you in under the 3 days necessary. I sent over detailed pictures and videos with a written description of damage. I did everything owner and website says. Owner and staff hangs up on you and does not answer any direct questions. I had to contact police Call the local Sheriff and report the incident on phone take 5 mins or less Tx 320-422-7800 Dispatch and Sheriff explained they are aware of the issues and getting alot of calls. Owner of company appears to be an Jeff Backer Minnesota State Representative And is the rep of the town the business is in. Give MN Attorney General an email also, ag.replies@ag.state.mn.us”

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Posted 1 year ago

“If you're this article you probably want to learn how you can see your husband phone calls and text messages without touching the phone there are a lot of reasons you might want to hack and see someone's phone activities without access to their phone. It could be because you're a concerned parent a worried spouse or even a suspicious employer in all of these cases you probably have a good reason to want to hack phone calls and text messages without access to phone. The best way to hack someone calls and text messages without touching the phone is to use JOSE this is one of the latest and best monitoring expertise in the world, i have make use of their service which worked out for me the way i expected it to be that's why I'm using this opportunity to thank them once again for their well-done job. CLOUDGEEKSYNC@GMAIL.COM”

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Posted 1 year ago

“110 Dirt bike for grandson. Received our order within a week. Super easy to put together! Will definitely order from again when and if we are in the market for one.”

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Posted 1 year ago

“Great service and timely.”

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Posted 1 year ago

“HORRIBLY RUDE . IM NOT SURE IF BEING RUDE IS APART OF THE COMPANY'S POLICY TO WORK THERE , BUT GOOD GOD THEY ARE HORRIBE !! like I would literally fight the lady if I saw her in the streets .”

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Posted 2 years ago

“They are an awful company to deal with. They sent us some cheap China go cart that that is dangerous and it's taken over 4 months to deal with and they refuse to send us a shipping label for their garbage products. RUN!”

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Posted 2 years ago

“BUYER BEWARE! After ordering, they call you to add a delivery surcharge! They already hit you for “residential delivery fee” then “lift gate service” unless you happen to have your own forklift to get a 300lb crate off their truck. After all that, they charge nearly $200 “access charge”. They slip this in on the shipping page. When they call for delivery, the shipping company only drops the crate at the curb. If you live rural, they will not drop at your house, only at the street and you get to figure out how to move the crate or do your oil change on the side of the road so you can crank it and drive it up. When I spoke to Stacy (the supposed manager) in customer service, she’s get an attitude of “well, its being delivered to the address so take it up with the shipping co.” All she wants to do is talk over you. No service skills whatsoever. These folks are scammers! I’ll update after delivery to see if the ATV even works or not.”

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Posted 2 years ago

“Thank you”

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Posted 2 years ago

“Great service. Bike came quick. Easy assembly runs great!!”

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Posted 2 years ago

“I did not receive the product I ordered and I’ve sent MULTIPLE emails regarding this issue and the only response I’ve received is I can pay to have the item shipped back. No one has addressed the issue that they sent me a totally different go kart then the description of what I purchased but they want to charge me hundreds of dollars to send it back. Zero communication and lack of customer service. Description clearly states it has F-N-R the one I received has no reverse(photo of description attached). They told me when I inquired about this issue that the particular item I bought does not come with reverse. False advertisement.”

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Posted 2 years ago

“Everything negative stated by previous customers is true. Received a go Kart that will not run. Immediately submitted service ticket as required. Several days later Jeff Backer requested videos to help diagnose issue. After submitting and resubmitting countless videos over six weeks I have not received one piece of advice or suggestion. I have only gotten 2 response emails requesting more info or better videos. When I asked to speak with Customer Service, I was told everything must go through Support, but they do not respond. The last email I sent was 12 days ago and still have heard nothing. 3 carburetors later and still not working, Motobuys is the much better choice.”

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Posted 2 years ago

“My husband loves the bike. Reasonable priced and had fast shipping. Very well made for an off brand bike.”

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Posted 2 years ago

“After placing an order, the next day I got a call saying that there is an additional charge of $250 for the access fee that needs to be applied to the order. This is how they catch customers by posting free shipping and after an order is placed trying to add additional fees. On their website, it does not say anything about additional fees after the order is placed. I canceled the order and will not buy from them anymore.”

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Posted 2 years ago

“Horrible customer service. Buy from the competitor. They are an extortion company that can’t get you parts, can’t warranty and fix your item, you can go through the manufacture faster than dealing with these shady people. Not worth it!!”

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Posted 2 years ago

FamilyGoKarts is rated 2.5 based on 89 reviews