FamilyGoKarts Reviews

Name: FamilyGoKarts
Rating: 2.55

2.6 Rating 87 Reviews

38 %

of reviewers recommend FamilyGoKarts

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Metrics

2.6

Based on 87 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 77%
Customer Service
Communication Channels	Telephone, Email

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FamilyGoKarts 5 star review on 28th March 2023

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Is not starting until I accelerate the moped some scratches on of the plastic and the Radio don't want listen I have to take it to repair shop to see what's wrong”

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Posted 1 year ago

“They have the worst customer service. Jeff Backer (if that's even his real name) was a complete jerk after he received payment. They took the money, then advised they didn't have product or anything close for that matter. Then they called trying to get even more money for some "fee"..”

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Posted 1 year ago

“***READ THIS REVIEW*** Famikygokarts is run by a polition that will absolutely burn you bad. The customer service is so rude! They do NOT back up the scooters they sell! Jeff Backer was the old mayor and currently the House representative of Minnesota, that there alone is a red flag for buyers! Look around also on offsite reviews. They burn so many people! Go shop somewhere else save yourself their aggravation! Their website states every product comes with a six month warranty the do not stand by! When you get a scooter and it has immediate engine problems a GOOD company should back that scooter up! They don't they blame the engine problem on you! All politicians are the same and that's why our country if so screwed up! Stay clear of this company! Not all families are honest especially a political family! Some people feed their family with hard work and families like this sell JUNK scooters and they just don't care! I've purchased other scooters from different companies who actually do back up their products and actually fix the problems that their scooters have! Famikygokarts talk badly about other companies and lie about them and a company that lies isn't a very good company! I purchased a scooter from Famikygokarts and it was the worst purchase I ever made! Stay Very clear from Famikygokarts! A family who has no problem robbing and burning other Americans should have their sales license taken away so they never do this to another person again! Buying any vehicle should be backed up fully but not every family is honest!”

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Posted 2 years ago

“I wouldn't even give them one star!!!!!! I bought a scooter from them and I'm having issues. I can't ride it and it's been 4 days now. I've been trying to get in touch with them to no avail. They won't call me back. Don't buy from them!!!!!!! Their customer service sucks big time!!!!!!!”

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Posted 2 years ago

“Make sure you call and figure out how to get your certificate of origin! That’s irritating enough because they don’t mail it to you when you make your purchase which is the dumbest thing ever. The way this is packaged is a joke . Most plastics scratched, front axle must have lost the nut because that was out of fork tube and bent. No paperwork at all. But besides all that once you get it together it does ride very well. It is quiet and very quick to get to speed. I’m 180lbs. on the flat and uphill only 40 mph but downhill 65+. I feel that 40 is a little slow since I know other 150’s go 75+”

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Posted 2 years ago

“Ordered from them because they were a bit cheaper than other sites. Found out quickly the reason why. We received a text message two days after ordering that it was urgent we call them. They said a mandatory $169 "access fee" would be required on top of the "free shipping". I bet this works many times and results in a nice haul for them. But don't fall for it! Order from a reputable seller.”

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Posted 2 years ago

“Dirt bike arrived with no issue”

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Posted 2 years ago

“Some assembly required? Would have been a great help with assembly directions a great help. Maybe think about that. Glad I am mechanically inclined”

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Posted 2 years ago

“I had purchased an ATV for a Christmas present , it was used for about 10 hours and the exhaust manifold cracked and the unit is showing signs of rust. I cannot speak to anyone in the company ,they only communicate through email . I have called and emailed several times and they respond about a week later .This has been going on since January 17th . Jeff Backer had asked me for photos and a VIN # which i emailed him 3 times and I still have not heard back from them . When I did speak to Sally in the sales dept. she was extremely rude and she told me to send an email again! I have a $2,500 ATV siting in my garage that is not useable . I have never seen such poor customer service in my life for them to avoid me over and over again after I spent $2,500 is completely unacceptable .This company and its products are absolute garbage . Stay away from this company !!!!!!”

FamilyGoKarts 1 star review on 10th February 2022

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Posted 2 years ago

“I have received”

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Posted 2 years ago

“I'm very satisfied and so is my son with his youth atv!! Ordering to delivery 5 STAR! No damage, easy installation, and easy startup. I did have to adjust the idle. But you can't beat the deal. I do recommend them. THANKS TO ALL OF YOU!!!”

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Posted 2 years ago

“After receiving my product and assembling it ,I ask about my upgrade kit and oil that was extra and had to pay for ,it was sent out 3 days later why so late don't know,when I received the kit it had two quarts oil that was differrent then the manual a spark plug wrong one and a can of chain lube,don't know why they sent the chain lube I have a drive shaft nd no chain?so far after two weeks and countless e-mails to support (JEFF) CANNOT get him to send the corrct UPGRADED SPARK PLUG or answer my two questions,so what is going to happen when I have a major issue going by this I will probally have to hire a lawyer,which I already talked to,this is just sorry support no excuse for ignoring a customer that spent a lot of money with them,I was going to buy a atv from them but not now, so beware buy from someone else,these people do not care about service after they sell you a product.”

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Posted 2 years ago

“After receiving my product and assembling it ,I ask about my upgrade kit and oil that was extra and had to pay for ,it was sent out 3 days later why so late don't know,when I received the kit it had two quarts oil that was differrent then the manual a spark plug wrong one and a can of chain lube,don't know why they sent the chain lube I have a drive shaft nd no chain?so far after two weeks and countless e-mails to support (JEFF) CANNOT get him to send the corrct UPGRADED SPARK PLUG or answer my two questions,so what is going to happen when I have a major issue going by this I will probally have to hire a lawyer,which I already talked to,this is just sorry support no excuse for ignoring a customer that spent a lot of money with them,I was going to buy a atv from them but not now,so beware buy from someone else,these people do not care about service after they sell you a product.”

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Posted 2 years ago

“Easy to order, helpful and knowledged staff when I spoke to them on the phone. Kart was easy to finish putting together, no adjustments needed to brakes or chain. Charged battery for 24 hours and it was ready. My daughter has a good time driving it. The cockpit is a bit shorter than I’d thought it would be. The three speed settings are nice, let’s me limit the power while she’s learning. Kart was shipped in a sturdy metal frame. The only negative was the shipping company SAIA. No answers to phone calls, delivered day prior to when they said they would, and then told my daughter at the door “we’ve got a gokart for delivery!” Thanks for ruining Christmas SAIA.”

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Posted 2 years ago

“Customer service is great,had a few questions on my fanfpower 400 they were answered quickly,they made me feel like a customer and there sales people are great and explain everything in detail,I would recommend them to my freinds and family”

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Posted 2 years ago

“BUYER BEWARE. Do not buy from this company. Sales were very knowledgeable, it was all downhill from then on. Had a few defective parts on the kart when it was delivered. Company refused the cover replacing them. Sales team told me if anything was wrong the premium service package I purchased would cover all tech support. All tech support is done through e mail and the solutions they offer were unacceptable and unrealistic. Customer service is very RUDE. I was very patient with this purchase. It took 5 months to deliver the kart and 2 months to finally realize I was going nowhere with getting my brand new kart fixed. I am forced to purchase parts from someone else as they are unwilling to help.”

FamilyGoKarts 1 star review on 22nd December 2021

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Posted 2 years ago

“Do not order from this company. They are horrible, dishonest, and rude. They sent me a damaged quad that was missing front shocks and hardware. First red flags were that they advertised military discount on their website but didn't honor that, free shipping and didn't honor that either. The ATV I purchased said "in stock" and they called and said they didn't have that model and sent a different one. When I received it I had to leave work and so I had to hurry and get back. Even with that, I took pictures of the damage on it and emailed it to them immediately because that's what they said to do and said not to refuse delivery. Their response was "you didn't write it on the bill of lading" oh I'm sorry, the delivery driver wasn't go to wait for me to uncrate it and assembly it to note all the deficiencies so I did what I could IMMEDIATELY. Upon assembly there was more damage, missing hardware and even the front shocks were missing. The response to that was "you can still assemble it without the front shocks" yeah cause that will work. All the other pictures of the damage were virtually ignored with the exception of the swing arm. It was used and the paint was literally falling and chipping off. Their answer for that was to buy paint, paint it send them a receipt up to $27. Well... paint is not going to stick to it because of the condition it's in so I'd need to remove it, sand it, and then repaint it. Do they care? Nope. They have blamed everything on the manufacturer... I'm sorry, but you're the one who sold this to me. I received this ATV on November 16, 2021 and they just told me the title will be another 3-5 weeks and that they ordered the shocks from the manufacturer and those will be another 3-5 weeks as well. So I have this scuffed, damaged paperweight sitting around when it was supposed to be a Christmas gift for my kids and cost over $1400 Do not do what I did and that's read the reviews AFTER purchasing. Take my word for it, you can order the same item from any other company online and receive better service. P.s. The reviews on their website are handpicked from a paid third party site. Zero Stars”

FamilyGoKarts 1 star review on 30th November 2021

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Posted 2 years ago

“All was fine UNTIL I needed service which was non existent. Upon receipt of my son's taotao atm50 scooter I noticed the hood was scratched and the screw to hold it down was missing so I sent an email 3x, all 3 ignored except one which said "go to the hardware store and get one" how freeking unprofessional is that?#@! no size, thread type, length NOTHING, my hood also has a scratch so I figured, no need to worry - Jay told me there is a 72 hour window to notify them and address any SAIA truck shipping damages, so I did just that and they told me they dont have coverage for scratches in shipping Then why the heck do you have a 72 hour damage policy then - a DUH?? no credit or apology or anything for my trouble, just attitude on the phone because they are useless when contacting via email, so I called and Chelsea is plain nasty on the phone, she just makes excuses for their incompetence. I will never shop here again! Go somewhere else that actually cares about their customers, and thanks for dissapointing my son when he got his gift. You should be ashamed of yourselves!”

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Posted 2 years ago

“Info for licensing should be sent with the scooter. When I called to inquire, customer service was rude and not very helpful. Certificate of origin comes from an outside source who is unresponsive to emails. Finally, 5 weeks after sending in my info, I finally received my paperwork for licensing. Still haven’t gotten the touch up paint that I requested a month ago for the scratches received durning transport. Customer service is lacking in all areas. Making your own temp license seems like an easy thing to do on a computer! ;)”