We ordered a $5k pool. Took 4 months for it to be delivered. We ordered an upgraded liner and pump. Had to hire a pool co to install it, $2k. They sent the wrong liner. A basic blue cheap liner. The top rails were missing. Called them while the crew we hired was putting up the pool. I was told to “make a ticket”, they will call me back on Monday. This company has the worst customer service I’ve ever dealt with. Avoid them!! Wish I had just ordered local and paid more. Apparently, we’re gonna have to take them to small claims court to resolve the liner issue. So disappointing😡
3 years ago
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