I have never left an online review in my life but this company is so bad, I had to Ordered a set of stairs for our above ground pool from them. They charged our card before they started shipping the product, which okay, but after a couple of months of waiting for them to actually send it, we decided to go with a company that actually was ready to send a set of stairs our way. So, go online to request them cancel our order and refund our payment (shouldn’t be hard, as they still haven’t said they are shipping the steps). They require a return form to be filled out and submitted online, which we did. So, almost a month after that, already having acquired a new set of pool stairs from a different company by this time, a fed ex driver drops off the canceled order of stairs from this company at our door. Obviously there’s been some mistake right? Call up the customer service to ask them what they want done with the stairs, as we already canceled the order and disputed the charge on our card as to not run up any interest on the payment. Anyway, the customer service rep started off non-helpful and only got worse from there. I told them that was had canceled the order and submitted the proper form online with them to do so, to which I was asked what account number I was given on my form when I submitted it (there was none, it simply said “submition successful” or something similar. After I mentioned we had disputed the charged with the credit card company, the CS rep immediately said she could no longer speak with us about the matter and said have a nice day. I asked if they wanted their product back and, if she couldn’t speak to me about it, if she could get a manager that could. She proceeded to say she was the manager and hung up the phone. I’m honestly not sure if I’ve ever had a worse experience with a company. Just a nightmare from beginning to end (?)