I would give a zero if I could. Ordered a product on 7/28, was told it wouldn't be in stock until middle of August. They charged my credit card on 7/28, even though they had no product in stock! On 8/21 called to see when I would receive my item, was told they wouldn't have it in stock until middle of September. I said I want to cancel my order now. Was told I had to fill out a form on their website to cancel. Filled out the form immediately. Called my CC company to dispute the charge because didn't want to incur interest charges on something that should have never been charged, but now I had cancelled. They SHIPPED they item on 8/26!!! Called them on 8/31, when the item was delivered and said "I cancelled this on 8/21" - was told they didn't have a record of cancellation! I said, I just want to send the item back, tell me what to do. They said, you've filed a dispute with your CC company and we can no longer talk to you and hung up on me! Now I'm fighting with my CC company, don't want the item and just want to return it and have the charge credited. They should have never charged or shipped it in the first place. Please be ware, be very aware of these shady people. I will post this everywhere I can so people will know what kind of company they are dealing with.