There's nothing about family in this pool company. I gave them over $7,000 & I didn't get anything for it!! Bunch of thieves! I was told in May that they can start around ending June and nothing not even permits yet. They told me that they've been working on getting the permits.. they told me to go pick the tiles & color of the floor. Be careful because that's a stalling tactic!! I ran into problems so I had to move. I told them my problem & also said I understand that the engineers had to get paid because they came. The tiles can be returned & the filters you have sitting in your warehouse or you can definitely use on another job. It so happens that on the day I call to cancel because a problems that came up mind you nothing was started I get a let me call you back. I wait for the phone call & nothing so I call them back and all of sudden they have all the permits then I was told I can't get nothing back because they used all the money already.WOW JUST WOW!!! I offered to take what ever they said thay paid for with my 7,000 plus that I gave them & they told me they don't sell to the public! They probably didn't even have it yet but it wasn't custom as long as the box wasn't open or use they could of returned it back. With all these problems going on I figured they would work with me but no they just simply said I lost everything. I saved my hard earned money for this pool & FAMILY POOLS took full advantage of the situation. I hate writing bad reviews because we all work hard for what we got but I will make sure that FAMILY POOLS gets 7,000 plus worth of reviews!!