I ordered a matrix pool 7/2/21 , was told it was in stock and delivery would be mid August. Never got pool , each time I checked tracking it had not been shipped. I called and emailed Jay at FamilyPoolFun who kept telling me there were shipping delays. Finally I spoke with another person who informed me the pool was out of stock and was offered a much cheaper pool with poor reviews which was called an “upgrade”. I declined and requested a full refund. Jay said I would be charged a 5% cancellation fee which is outrageous as they lied about it being in stock in the first place!! I have reported them to the BBB. Beware of this sleazy company.