Purchased a pool heater and had the audacity to call and ask if it was actually in stock to plan accordingly for install. Was told someone would call me in 30 mins. I waited and called back 3 hours later and told they were busy and I would be called by the end of the day. I called 3.5 hours later at the end of the business day and was told they drop ship so they don't actually carry it but Jay will call you tomorrow and verify. I get a call this morning saying yes, it can be shipped immediately but there will also be a new "access charge of $186". What??? Canceled. Wasted 24 hours I could have had a real company ship the pool heater. Don't waste your time with this unreliable unpredictable company.