Stefanie Palazzolo
STAY AWAY. By far the worst company I've had to deal with in a long, long time. Yes, everyone's experiencing covid issues this year. But this goes well beyond that. There is no customer help at all...customer service number goes straight to voicemail. They take on too much and then can't help anyone. They send out random emails that contradict each other and then when you email back or call and leave voicemails, no one gets back to you. My order was moved a month, twice, then cancelled. I called and called and emailed and emailed and no one bothered getting back to me throughout the entire process aside from a generic email here and there saying "check your latest email" or "thanks and be patient"...nothing whatsoever that answered any of my actual questions. I've since had to dispute the charge with my bank to get my money back and also have reported the company to the Better Business Bureau.
3 years ago
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FamilyPoolFun has a 2.2 average rating from 150 reviews

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