Despite everyone else giving this company 1 stars I am giving them 5. We ordered our pool on May 16th knowing that we were in the middle of a pandemic and that things would be delayed. We were first told that our pool would be delivered the last week on June first week of July. That worked for us since we had to prep our yard for the install. We then received a second email saying that our delivery would be the first full week of July second week of July. I kept in contact with the company via text message (yes it was a few hours or a day before I received a response). I also sent emails and always received a response back. While others feel like Jay is just giving the run around I did not feel that way at all. He gave me honest answers and told me that my pool was delayed. The only problem I ran into was that my pool was sitting at the shipping warehouse in my town for a few days without my knowledge. But I made a phone call to the shipping company SCIA and they had us scheduled for the next day. My husband and I checked our package and all pieces were there. We also used the extra time to level our ground. In the end and after a lot of youtube videos we decided to have a pool construction build our pool. The pool is absolutely beautiful and worth the wait. My advice about this company is to be patient. While some feel like they are just getting the run around. I feel like this company is working hard to fill orders during such a difficult time in our country. Pools are still being manufactured but slowly since people are working with social distancing etc. No one and I mean no one could have predicted that COVID-19 would have impacted our lives the way it has. It also doesn't help that we are stuck in our homes with nothing to do so many are buying pools that normally would not. This season is a different case than normal. But I appreciate all of the hard work that Jay and his employees are putting in for us so we can still enjoy what is left of summer!