DO NOT ORDER!!! BUYER BEWARE!!! I ordered my pool on June 22, 2020 and was called the next day to confirm order. The lady I spoke with told me it would be delivered in exactly 4 weeks. As it came closer to 4 weeks I heard nothing so I contacted the company. You cannot get through on their phone numbers so I emailed several times. The owner Jay called me and BERATED me on the phone for basically inquiring about my order. He then proceeded to raise his voice that I had given him the wrong number to call and then he said and I quote, "Go back! Go back and look at your email!" After we hung up I did go back and look and I had given him the CORRECT phone number. I was dumb enough to allow him to talk me into proceeding with the pool order because he assured me it would arrive the first week of August. As you can imagine, that time came and no pool arrived. He then told me 2 more weeks. The emails he does actually answer normally have a copied and pasted section about Covid and the warehouse missing the shipping schedule. In his emails he explains that some companies are taking 6 to 8 weeks to process orders yet his company (FamilyPoolFun) is not. BUT here I was at week 6 and told 2 more weeks. I hope he realizes people can do simple addition. I demanded my refund. I emailed after several days to check on my refund and he THEN told me he told the warehouse to cancel my order. My pool was never even at the warehouse according to previous emails! He then actually tried to convince me to put a pool on lay-a-way (he said other customers are choosing to do lay-a-way) since pools will be more expensive in 2021 due to the shortage this year. He sent me a cancelled invoice and told me 3 to 18 business days for my refund to process. I received my refund 9 business days later (which is today). Surprise! He retained $85 of my money as a "cancellation fee". A fee for a product HE NEVER HAD!! He has very poor business practices. He claimed he had merchanise in stock only so people would purchase. There really is a pool shortage, you can look it up, but he saw the opportunity to line his pockets and he took it by claiming he had what others did not. Then people began getting wise and demanding to know where their orders are and wanting refunds. He does not update you until you actually slam him with emails and then he spins another story of the warehouse missing the delivery deadline. He commented on someone else's review that he was allowing orders from his website in order to place customers on a waiting list. It does not state that on his website, it says the items are IN STOCK and that is FALSE! He seems shocked that people are angry. No wonder - customers believed he had the products in stock and many of us spent hundreds to thousands to prepare our yards where our pools were to be installed - YET THERE IS NO POOL! He rarely communicates and when he does, he lies and comes off incredibly disrespectful. Please listen to me and to everyone else who has had the headache of dealing with this business. SHOP ELSEWHERE!!!