FILING A COMPLAINT WITH ATTORNEY GENERAL'S OFFICE Ordered pool in May after speaking with Jay and being told 3 - 4 week delivery time. Looking forward to having a summer with the pool to social distance and enjoy with my son. Many calls and emails to find out why my pool had not arrived as promised. On 7/22 received an email stating that my liner would come in a different shipment. Tried to call, still no answer. Pool arrived at the end of July. It had been completely destroyed by what seemed to be a forklift. Boxes busted open, loose parts everywhere, broken parts, all annotated on the delivery receipt and took pictures. The busted boxes did not have a packing slip, so I did not know if I had all the parts to assemble the pool or not, even though liner had not arrived yet. Called, emails, texts, no response other than a generic response that says someone will contact you. They never did. Finally, I get a call on 8/17 from a Pam Hunter. She sends me the packing slip and I now know that I am missing a bunch of parts and some are broken. During this entire time I am sending emails, texts and leaving messages saying how disappointed I was and that I had now missed the entire summer. I finally get a call from Jay, and instead of him being apologetic for his companies tardiness, he gives me a bunch of COVID excuses (which I would be more empathetic to had they only been a little more transparent and communicative throughout the process). The phone conversation was very heated, and as I complained about his company and all the ways they fell short of even decent customer service, he called me a teenager and yelled that I wanted something for free and other insulting things. We agreed on a refund but I have not heard anything from them. Again, no answers to calls, texts, emails. The crazy thing is that I believe his brother Jeff is a member of the House of Representatives. Please people, file a complaint with your Attorney Generals office, contact his brother Jeff Backer with the House, BBB, Don't let them get away with this.