If I could give a business a negative star, this would be the business. I do not recommend. We ordered a slide that was over 2k online through their website. The moment you order, the customer service is non-existent. Their online tracking function for the order does not work. After 1.5 months delay with no feedback from the company, I messaged them via email...as their website advises to only email about your order. No response after multiple messages and MANY days. I went onto their Facebook page and messaged the company. Again, many days later I finally have a response through messenger that they are looking into it. Again days later, they send me an email that the slide was going to be upgraded since the original order was no longer available. A summer has practically went by waiting for the slide, I immediately agreed and the last email on 19 AUG was that it was being sent out. Fast forward to today. I call this morning and ask about the status of my order. The woman didn't know and was to call me back. No one called all day so I once again phoned their company to see what was going on. They attempted to tell me to email their online tracking group. When I declined they are unresponsive, the owner got on the phone and gave me a story that the upgraded slide was sent to them with a broken piece and last week they were supposed to contact me to refund me. This company is unreal with poor customer service and even poorer excuses. Steer clear of unless you want to spend your money and never see a product.