1) promised 4 staff for 4 hours - got 2 staff for just under 3 hours with a very long tea break! 2) late by half an hour. 3) dusting skills are poor 4) no form to fill on once the work is complete 5) asked for more money to complete the work they didn't do the first time. 6) they completed work I specifically requested them not to do, and did not do the work I specifically asked them to do. 7) broke the blinds 8) turned up late the second time too (15 minutes, considering they knew where I needed them to be by then!!!) 9) the three men for 1 hour promised the second time was the two same fellas from the first time for 'just over an hour' (I was on a tight deadline so couldn't wait around for too long) 10) asked them to brush down the walls - I did that once they had gone. 11) they promised to clean the skirting boards - I did that once they had gone. 12) they used a dirty mop to 'clean' laminate flooring - it looked much worse following their 'clean up' 13) biggest waste of £295 I've ever spent!!! I could have done much better... and much quicker.