Fantastic Services Reviews

Name: Fantastic Services
Address: 9 Temsford Close, North Harrow, United Kingdom
Rating: 4.38

4.4 Rating 1,145 Reviews

85 %

of reviewers recommend Fantastic Services

4.4

Based on 1,145 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Fantastic Services:

Fantastic Services Family started its journey back in 2009. It all began with a meeting of two like-minded individuals, company founders Rune Sovndahl and Anton Skarlatov. Rune needed a cleaner and Anton ran a cleaning business. Very quickly they both realised they shared a vision and could deliver cleaning services in a much better way, by working together.

With two laptops, a sofa to sit on and a shared mobile phone, a small operation was born. The aim was to build something simple but deliver the best service possible for both clients and cleaning crews. We call that philosophy 360-degree happiness.

From these humble beginnings, we've now grown into a multi-operational business offering a wide range of services to homeowners and commercial customers alike. We've continued to add more domestic services to enhance our portfolio and due to increased demand, these additional services have grown into their own separate brands.

Visit Website

Phone:

20 3404 3444

Email:

brandkeeping.cs@fantasticservices.com

Location:

9 Temsford Close,
North Harrow
United Kingdom
HA2 6LB

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Anonymous

Anonymous // 01/01/2019

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English

“Was invoiced £98 for cancelling a “free trial” clean, despite no written agreement, no cancellation policy disclosed, and no terms accepted. Prior charges were made for unbooked services—refunded only after a bank dispute. Repeated unsolicited contact followed. Breaches Consumer Contracts Regulations and lacks transparency. Recommend caution and verifying all terms in writing.”

Helpful Report

Dear E.B., Thank you for taking the time to share your feedback with us. We're truly sorry to hear that this was your experience, and we sincerely apologize for any inconvenience caused. Thank you once again for allowing us the opportunity to reach out and express our apologies. We hope that we can serve you better in the future. Kind regards, Fantastic Services

“CROOKS!! paid for a clean and the cleaner collected keys and then said they did not work and returned the keys to my agent and went home when i used they keys this morning they worked perfectly fine. now I am trying to re-book the clean they want me to pay another £200 and told me the cleaner said there were no keys handed over this is LIE! they keep hanging up when i call its only on the 5th call they are now asking for photo proof keys were checked out they will consider booking in my clean.”

Helpful Report

Dear Charlotte, We are genuinely sorry to hear about the negative experience you had with our company. Your feedback is valuable to us, and we appreciate you taking the time to bring this matter to our attention. Our customer care team will be delighted to look into this and discuss it further with you. We will be in touch with you shortly. Kind Regards, Fantastic Services.

“Go elsewhere. Poor communication, poor cleaning and unprofessional. I booked cleaning services with Fantastic Cleaning and joined the Fantastic Club at a cost of $89 The issues started almost immediately after the booking 1. Despite the cleaning spot being available online, I received a call shortly after the booking informing me the cleaners were not available at that time and so this was rebooked 2. The carpet cleaners were booked to turn up at 12pm pm which was confirm via text and email to arrive between 12 – 1 pm. However, despite this long window, they arrived at almost 2pm. 3. The cleaners arrived on the rebooked day and did the cleaning, however they did not work the full time and the did not clean properly 4. The carpet cleaners arrived on time for the rebooked cleaning, and while their cleaning was as expected, their comments were not 5. The last straw is that they cancelled my regular booking with no notice or communication.”

Helpful Report

Dear AD, Thank you for bringing this matter to our attention. We are truly sorry to learn of the inconvenience you have faced. Our team is eager to initiate an immediate investigation to transform this situation into a positive one for you. To facilitate this process, we kindly request that you get in touch with us directly at customercare.social@fantasticservices.com with your reference number. We hope to hear back from you. Kind regards, Fantastic Services.

“Best services ever. I am so happy with the "Oven Cleaning Service" from Fantastic Services. When my husband saw the oven, he said "PERFECT" and my girl who loves baking said "WOW, it's as good as new". We will definitely use the services from Fantastic Services for our appliances.”

Helpful Report

Dear Tiffany, Your feedback is greatly appreciated. Thank you for allowing us to demonstrate our high quality standard and professional attitude. We will make sure we keep up the good work. Thank you for choosing us, Fantastic Services

“Do NOT use this service. I contacted for a deep cleaning of my apartment. That is all I wanted and somehow their sales people managed to talk me into some membership thingy, a mistake on my part for sure but they were very insistent about it. In my quote I specified I needed the couch to be cleaned well… that’s another fee, okay fine. 2 separate services for the next day. Next day: no one shows up. I call and they tell me that the couch person got held up somewhere else and the other team… oh didn’t I know they declined the job? No, I sure didn’t. They claimed they sent an email— they also didn’t. I need to first get pest control because I had admitted we just found fleas on my cat. Needless to say pest control costs twice the amount of the deep cleaning and some dude would come check the place out, assess then do it… whatever, no thanks, this is something you do yourself with a spray, I don’t have a single flea bite we’re not infested. The couch person however is still coming! A day after. Day after: no show. I call, this time the machine broke. Sure… but tomorrow surely they will come! Third day again no show, this time they claim there was no parking and I don’t have parking spaces near me (I do), but no of course I’m wrong. At this point I’m fed up and I ask for a refund for everything (they had already refunded the deep cleaning at least). In the end not only they can’t refund the couch service (which to them I canceled… because getting 3 days of no shows for them is ME canceling somehow) but I also have a CANCELLATION FEE. So I lost the ~£40 for the couch and also got a ~£30 cancellation fee detracted from my membership fee refund, so ~£50 instead of ~£80. Basically I spent ~£70 and got nothing but a headache. So much for “fantastic” services!!!”

Helpful Report

Dear Giulia, We are so glad that we were able to address your concerns and reach a satisfactory resolution. We are dedicated to ensuring our customers have the best possible experience, and your feedback lets us know we are on the right track. Thank you for your patience while we worked on this for you. If you have any further questions or concerns, or if there’s anything more we can do to help, please do not hesitate to reach out. We’re always here for you! Kind regards, Fantastic Services

“fantastic services provided a good service”

Helpful Report

Dear Simone, We are genuinely sorry to hear about the negative experience you had with our company. Your feedback is valuable to us, and we appreciate you taking the time to bring this matter to our attention. Our customer care team will be delighted to look into this and discuss it further with you. We will be in touch with you shortly. Kind regards, Fantastic services.

“Using this company feels like dealing with a large, automated system that lacks flexibility and won't resolve your issue. You're better off working with a smaller company that takes your concerns seriously and has the expertise to solve your problem. *********** Since this review, Fantastic services have contacted me and offered a solution and therefore I have now updated my review to reflect their service.”

Helpful Report

Dear Shar, Thank you for sharing your feedback. We are truly sorry to hear that you encountered a problem and struggled to get it resolved. Please know that we do take your concerns seriously and would be more than happy to assist. Our customer care team will contact you shortly to gather more information and offer a solution. Kind regards, Fantastic Services

“The deep clean service was not perfect and the cleaners that were sent to do the job were not up to standard. However, Adam in customer services ensured that my concerns were addressed and spent significant time and effort to rectify the issue. He provided a very high standard of customer service, for which I am very grateful.”

Helpful Report

Dear Sive, We are genuinely sorry to hear about the negative experience you had with our company. Your feedback is valuable to us, and we appreciate you taking the time to bring this matter to our attention. Demonstrating a professional attitude and taking pride in the quality of our work is something we strive to do for all of our clients. When you have a less-than-perfect experience, we are always happy to reach out to you to understand more and rectify any mishaps. We appreciate your willingness to let us contact you and are glad that we could find a solution that meets your expectations. Kind Regards, Fantastic Services

“DO NOT BOOK. Absolute Crooks! Unprofessional, incomplete work and rude. We booked them to do a beginning of lease clean as we were renting our unit out. We had already paid them the full amount of what they said would be the cost of the cleaning service. Except when their cleaners arrived they started asking us pay them extra for doing basic cleaning like the oven or cleaning the windows. We suspect that given the force at which they pushed these additional payments that that is what their salary is based off. We spoke to their manager several times and so did the cleaners but the cleaners insisted that we had to pay them more. When we kept refusing he got abusive and told the manager that we had been lying and said they wouldn't do the job. For which we had already paid over $600 for. They even claimed that the outdoor space was too big. (it was a small balcony of a 2 bed, 1 bath apartment not even large enough to fit a table on!) Our place was not properly cleaned at all. We sent videos and photos but was not offered any compensation. And there was damage done to our window locks. When we called fantastic services to either refund or complete the job, we never really got any resolution. To be compliant to rent out the agent had to get another cleaner to come out which was several hundred dollars more after we had already paid Fantastic Services over $600!! Their customer service line is an answering machine, nobody ever picks up and now we understand why. This company caused us a great deal of stress on top of the money we spent.”

Helpful Report

Dear Sharnee, We are genuinely sorry to hear about the negative experience you had with our company. Your feedback is valuable to us, and we appreciate you taking the time to bring this matter to our attention. Our customer care team will be delighted to look into this and discuss it further with you. We will be in touch with you shortly. Kind regards, Fantastic services.

“I’ve had 3 cleanings with them. 1 they barely did anything (probably because I left them alone and rippled in advance). 1 they didn’t want to clean certain things (eg inside kitchen cabinets) but did a good job with the rest. And the last 1 no one ever showed up and customer support was ignoring us. Terrible terrible service, you’re better off asking around for a private cleaner”

Helpful Report

Dear PPA, We are genuinely sorry to hear about the negative experience you had with our company. Your feedback is valuable to us, and we appreciate you taking the time to bring this matter to our attention. Our customer care team is dedicated to looking into the matter and ensuring that a suitable resolution is presented. Kind Regards, Fantastic services.

“When I booked the removal service I thought the time they provided was far longer than required but they insisted it must be booked this way and if it finishes earlier I'll recieve a pro rated refund. The work was carried out well but as I expected it it only took 60% of the time they made me pay for. Upon trying to get a refund for the time that wasn't used they insisted it took the full amount of time quoted. Despite having trackers in the vehicles they wouldn't disclose what this showed I had to provide evidence it didn't take that long. Despite providing cctv images of the van arriving and departing they still stated it must have taken longer than the images showed. Genuinely not sure how to deal with these people so had to take to ombudsman and will take it police if necessary on a count of fraud. Not sure how they think they can argue with CCTV”

Helpful Report

Dear Alex, Thank you for sharing your thoughts on this experience and allowing us to redeem ourselves. It pleases us to know that the matter has finally been resolved and that we have hopefully given you a reason to believe in our professionalism. We remain at your disposal if you need anything else. Kind regards, Fantastic Services

“I wish I could have option to give zero star to this company , service is pathetic and complain team will make your life hell. I had very worst experience with the company twice. They get your money in advance and then they send someone to clean house. Team who comes for cleaning will get into property with bad facial expression and make you feel Like you have property in very bad condition and start saying we will need more effort, more money etc. Pleas Never ever go for this company end-of-tenancy cleaning, please hire someone from bark or an individual who will clean the property properly and then ask for money. They offer you warranty and extended warranty, which is again a trap, that's just a way to get you to opt for service. These extra money is again useless. Even after many complaints they didn't do anything, they listen to their team, not what you tell them. They do all this intentionally and keep delaying. They know that as a Tenant you don't have time to keep discussing. Finally after many complains I gave up and hired someone else to do the job again and they did perfectely. No complain. Just don’t opt for this fraud company for end-of-tenancy service. Avoid avoid avoid. Don't waste your money. Better do yourself.”

Helpful Report

Dear Subhash, Thank you for your detailed feedback. As a customer-oriented company, we constantly work on improving our services and providing excellent customer service when something goes wrong. Our team has recently communicated with both you and your landlady to ensure that this matter is resolved amicably. Following a written correspondence regarding the issues raised, we reached an agreement to process a partial refund as compensation for the negative experience. We apologise again for leaving you with a negative impression after the service and we really appreciate the opportunity to assist you with making things right. We remain at your disposal if you need anything else. Kind regards, Fantastic Services

“I'm happy with the resolution from Fantastic after they responded to my review. === Original review === I booked an hourly service (After Builders Cleaning), based on an estimated number of hours. The cleaners did a pretty poor job, but more importantly they only spent 50% of the estimated hours. So I'm owed a 50%-ish refund, but it's impossible to contact a human at Fantastic to get a partial refund. The lack of ability to contact a human is shocking! - Their AI chatbot promises callbacks which never materialise, and refuses to give a phone number or email address. - There's no reply from their phone ticketing system or online complaints page. - Even the customer service twitter account doesn't reply.”

Helpful Report

Dear Matt, Thank you for giving us the opportunity to address these issues and reach a satisfactory resolution. We know that mistakes sometimes do happen, but our team is always here and ready to assist you. Thanks to our customers, we constantly learn and strive to improve. We remain at your disposal if you need anything else. Kind regards, Fantastic Services

“*edit* I was contacted by Fantastic Services after the 1st phonecall to clear up the refund situation and thanks kindly to the person I was in contact with, I was refunded in full *edit* Booked for Saturday 13th July. Two man team turned up to take down and remove the overgrown garden waste. Confirmed that there would be more than the single complimentary bag of green waste and I was happy to get a quote for the removal of the rest. The initial job was £259, the removal of the waste they wanted to charge me £660! I said no to the waste and there was no point in ripping up the garden to just leave it in a state so I told them "thanks and have a nice day". I was expecting some kind of cancellation fee or even a 'we turned up but didn't do the work' fee, but I got charged 100% of the booking! £259 for them to turn up, try and charge me £660 and leave doing NOTHING and I still had to pay. NEVER use this service! Ever! You will get screwed over and I need to contact my credit card company now to see if there's any kind of refund they can provide through them as the company was not helpful in any way!”

Helpful Report

Dear Tony, Thank you for your feedback. Thank you for allowing us to contact you and getting the matter sorted. We are glad that we could reach a resolution that left you satisfied. We remain at your disposal. Kind regards, Fantastic Services.

“I was with this company for over a year and had nothing but anguish and frustration! They have a great app, but their cleaners are very poor, particularly when it comes to ironing, which was the main service that I needed! Today, I decided to stop using them even though I renewed the annual membership, because they cancelled my cleaning session without notifying me! They confirmed it two days ago, then cancelled without any notification! When I called to enquire why my cleaner is not coming, they insisted that I requested the cancellation, which is simply not true! There was no apology, just insistence that I requested it, even though I repeatedly told them that I did not! Outrageously defensive and unprofessional behaviour! I am now left with a pile of shirts that I need to take to dry cleaners. I can not trust this company to continue to do business with, and I do not recommend them to anybody!”

Helpful Report

Dear Gile, We are incredibly sorry to hear that you had such a disappointing experience with our service. We truly value our long standing customers and deeply regret this turn of events. Thank you for taking the time to discuss these issues with our customer care team. Your feedback has really helped us better understand what went wrong and has shown us what we can do to further improve our customers' experience. We understand that you may not wish to engage with us further and we respect your decision. If you change your mind and would like to discuss your feedback again, please know that our team remains at your disposal and would be more than happy to assist you. Kind regards, Fantastic Services

“Used Fantastic Services 12 months ago for a home move and had no issues. Contacted them recently to quote for a further move next month for the exact same furniture but a much shorter moving distance (less than 1 mile) and have been quoted double the price!! Further to this they have taken unauthorised payments for a hidden 'membership' fee which was never agreed with me. Seems like they are a company which will do what ever they can to take your money. Customer service also do not let you actually speak to anyone when you try to lodge a complaint. Funny how it's impossible to get them to leave you alone when you aren't trying to make a complaint then as soon as you want to complain they go silent...”

Helpful Report

Dear Tom, Thank you for sharing your feedback. We are very sorry to hear that you struggled to reach us to discuss your membership. Please know that we have cancelled your membership and have processed a refund. Our customer care team has already reached out to you ro confirm this. If there is anything else we can assist you with, please do not hesitate to contact us. Kind regards, Fantastic Services

“Still horrified with my last experience…”

Helpful Report

Dear Noora, Thank you for putting your trust in us and giving us a chance to prove that improving your experience is our top priority. We remain at your disposal in the future. Kind regards, Fantastic Services

“Good service”

Helpful Report

Dear Uju, Thank you for taking the time to rate our services. We are happy to know that we impressed you and we look forward to doing so even more on your next service. Kind Regards, Fantastic Services

“Excellent service.”

Helpful Report

Dear T.C, Thank you for taking the time to share your feedback. Excellence is something we always strive to provide and we are happy to know that you were impressed. We remain at your disposal and we look forward to assisting you again. Warm Wishes, Fantastic Services

“Amazing job! Friendly and very professional, I’m happy with the service. Thanks again”

Helpful Report

Dear Mel, Your feedback is greatly appreciated. Thank you for allowing us to demonstrate our high-quality standard and professional attitude. We will make sure we keep up the good work. Thank you for choosing us, Fantastic Services

Fantastic Services is rated 4.4 based on 1,145 reviews