Name: Fantastic Services
Address: 9 Temsford Close, North Harrow, United Kingdom
Rating: 4.35

“Complaint: Dishonest and Unreliable Service – Avoid Fantastic Services! I booked a carpet cleaning service with Fantastic Services and paid an extortionate price for a simple flat with bedrooms only. On the day of the booking, the contractor never showed up - He sent a message saying that "he was outside the property" - we were at the property waiting for him - but he was not there" . we waited and waited but he never arrived to do the job. When I contacted Fantastic Services, I was told there would be no refund. Instead, if I wanted to rebook, I would have to pay another £150. This company does not listen to customers, does not verify the truth of what their contractors say, and clearly does not care about providing the service that was paid for. I spoke with customer service three times, only to be told “no” each time. They take your money and run. Dishonest, overpriced, and unreliable. ⚠️ Do not hire their services. Total scammers.”

Helpful Report

Dear Nadia, We are truly sorry to hear about the experience you have described, and we fully understand how upsetting it must have been to wait for a service that never took place. We appreciate you sharing these details, as they highlight how far this situation fell below the standard that we aim to uphold. We take your concerns seriously, and we are grateful that you took the time to bring them to our attention. We are glad to know that our customer care team has since stepped in to review your case properly and to make amends for what happened. We genuinely hope that their efforts, along with the resolution provided, have helped restore some confidence and offered the clarity and support that were missing during your initial interactions. Your feedback has already been shared internally so we can continue improving the way we communicate, verify information provided by contractors, and respond to customers in moments of frustration or disappointment. If you feel that there is anything further you would like us to look into, or if additional assistance would be helpful at any point, we would be grateful to continue supporting you. You can always reach us at customercare.social@fantasticservices.com , and we will make sure to assist you immediately. Kind regards, Fantastic Services

“We booked a cleaning service for our two oven range. We paid an additional fee for the oven hob and extractor fan. The cleaner was a pleasant young man who cleaned the two ovens well. Unfortunately, as far as we could tell, neither the range hob nor the extractor were touched. Too expensive for the service that we received...”

Helpful Report

Dear Peter, Thank you for taking the time to share your experience with us. We truly appreciate your kind words about the technician and the quality of the oven cleaning itself. We’re very sorry to hear, however, that the hob and extractor fan were not cleaned to your expectations. This is certainly not the standard of service we aim to provide. We take feedback like this very seriously and would really like the opportunity to investigate what happened and make this right for you. Could you please email us directly at customercare.social@fantasticservices.com with your booking details and contact information so that a member of our Customer Care team can look into this matter promptly? Your feedback is invaluable in helping us improve our service, and we hope to have the chance to restore your confidence in us. Kind regards, Fantastic Services

“I rarely leave negative reviews, but my experience with Fantastic Services’ cleaning division was so chaotic and unprofessional that it deserves to be shared as a warning to others. On 31 August 2025, I lodged a complaint after an extremely poor cleaning job — surfaces missed, corners ignored, and worse, damage caused to a communal light fitting, which I reported with photos the following morning. From that point on, what followed was a two-week saga of no-shows, empty promises, and endless rescheduling. Despite repeated calls and written confirmations, cleaners failed to attend appointments multiple times. Excuses ranged from “medical emergencies” to “unexpected delays,” but communication was consistently last-minute, forcing me and my tenants to reorganise schedules repeatedly. I had to chase the company for days, escalating the matter and requesting a refund. Even after an apology on 9 September, the rescheduled re-cleans were mishandled yet again, culminating in a same-day cancellation on 14 September — after I had already driven a 130-mile round trip, wasting five hours and £60 in fuel. In the end, I had to hire another company to complete the work (£225) and pay an electrician £265.31 to repair the light fitting their cleaners broke. To this day, Fantastic Services has not offered proper compensation for the damage or the sheer inconvenience caused. In summary: Poor initial cleaning Property damage left unresolved Multiple no-shows and last-minute cancellations Miscommunication and lack of accountability Significant time and financial loss This experience was the opposite of “fantastic.” I would strongly advise anyone considering this company to look elsewhere — particularly if reliability, professionalism, and basic customer respect matter to you.”

Helpful Report

Dear J Wood, Thank you for taking the time to share your feedback. We are truly sorry to read about your experience this is certainly not the level of service or professionalism that we aim to provide. We appreciate your willingness to let us contact you and are glad that we could find a solution that meets your expectations. When a mishap happens, it's our responsibility to make it right. Demonstrating a professional attitude and taking pride in the quality of our work is something we strive to do for all of our clients. Kind Regards, Fantastic Services.

“Avoid at All Costs! Extremely Disappointing Service My ex-tenant hired Fantastic Services to clean my property, expecting a professional and thorough job. Unfortunately, our experience was a complete failure across all levels. Substandard Cleaning: The cleaning was far from acceptable. Carpets were all covered dust and hair, shower drain and rubbish and hair, window frame and surrounding had dust and so on. They left the property in a condition that was not suitable for my new tenant. Failure to Address the Issue: Despite multiple communications, where I repeatedly requested that they return to finish the job (as my new tenant was due to move in the next day) and also provided them with check-out company's report and a video recording showing their failures, they failed to act. I was left in a difficult situation, but thankfully my estate agent was able to secure another professional cleaning company on short notice by late evening for £365 for their services, which, at the very least, restored the property to an acceptable condition. Unfulfilled Promise of Compensation: After reviewing the check-out company’s report and video evidence of the inadequate work done, Fantastic Services acknowledged the poor job, asked for the £365 invoice and even promised compensation. However, a full month has passed with no compensation or reimbursement for the cleaning bill. Avery, the person in charge of my complaint, has failed to follow through on this commitment, leaving me deeply dissatisfied with their customer service. Paying for the new cleaning invoice would have been a step in the right direction for both my ex-tenant (who was distressed by the situation) and me, as the landlord. Instead, this unresolved issue has only caused further frustration and inconvenience. Additionally, I am aware that Fantastic Services has been in direct communication with my ex-tenant regarding this issue. While I understand they may have discussed the situation with them, I would like to clarify that I am aware that Fantastic services can not divulge their private discussion and I am not asking for it. Hwever any compensation should not be a point of discussion between them and my tenant. My suggested plan would have provide compensation to all parties involved, including myself as the landlord and my ex-tenant, who was also significantly impacted by their poor service. It’s disappointing that the company did not take the appropriate steps to resolve the situation promptly. Paying for the new cleaning invoice would have been a reasonable and fair resolution, restoring some trust in the process. Instead, this unresolved issue has only caused further frustration and inconvenience. Given the lack of resolution, I will be submitting a formal complaint to the Trading Standards on September 4th and will forward all relevant evidence to my solicitor for further action. I am sharing this review in the hope that future customers think twice before relying on Fantastic Services. I would not recommend them, based on my experience.”

Helpful Report

Dear Behrad, We are truly sorry to read about your experience and the difficulties you faced. The level of service described does not reflect the standards we aim to deliver, and we sincerely apologise for the inconvenience caused both to you and your tenant. Please rest assured that our Customer Care team will escalate your case immediately to management for urgent review. To assist us in resolving this as quickly as possible, we kindly ask that you reach out to us directly at customercare.social@fantasticservices.com with the reference number so we can provide you with the appropriate support. Kind regards, Fantastic Services

“Avoid at All Costs! Extremely Disappointing Service My ex-tenant hired Fantastic Services to clean my property, expecting a professional and thorough job. Unfortunately, our experience was a complete failure across all levels. Substandard Cleaning: The cleaning was far from acceptable. Carpets were all covered dust and hair, shower drain and rubbish and hair, window frame and surrounding had dust and so on. They left the property in a condition that was not suitable for my new tenant. Failure to Address the Issue: Despite multiple communications, where I repeatedly requested that they return to finish the job (as my new tenant was due to move in the next day) and also provided them with check-out company's report and a video recording showing their failures, they failed to act. I was left in a difficult situation, but thankfully my estate agent was able to secure another professional cleaning company on short notice by late evening for £365 for their services, which, at the very least, restored the property to an acceptable condition. Unfulfilled Promise of Compensation: After reviewing the check-out company’s report and video evidence of the inadequate work done, Fantastic Services acknowledged the poor job, asked for the £365 invoice and even promised compensation. However, a full month has passed with no compensation or reimbursement for the cleaning bill. Avery, the person in charge of my complaint, has failed to follow through on this commitment, leaving me deeply dissatisfied with their customer service. Paying for the new cleaning invoice would have been a step in the right direction for both my ex-tenant (who was distressed by the situation) and me, as the landlord. Instead, this unresolved issue has only caused further frustration and inconvenience. Additionally, I am aware that Fantastic Services has been in direct communication with my ex-tenant regarding this issue. While I understand they may have discussed the situation with them, I would like to clarify that I am aware that Fantastic services can not divulge their private discussion and I am not asking for it. Hwever any compensation should not be a point of discussion between them and my tenant. My suggested plan would have provide compensation to all parties involved, including myself as the landlord and my ex-tenant, who was also significantly impacted by their poor service. It’s disappointing that the company did not take the appropriate steps to resolve the situation promptly. Paying for the new cleaning invoice would have been a reasonable and fair resolution, restoring some trust in the process. Instead, this unresolved issue has only caused further frustration and inconvenience. Given the lack of resolution, I will be submitting a formal complaint to the Trading Standards on September 4th and will forward all relevant evidence to my solicitor for further action. I am sharing this review in the hope that future customers think twice before relying on Fantastic Services. I would not recommend them, based on my experience.”

Helpful Report

Dear Behrad, We are truly sorry to read about your experience and the difficulties you faced. The level of service described does not reflect the standards we aim to deliver, and we sincerely apologise for the inconvenience caused both to you and your tenant. Please rest assured that our Customer Care team will escalate your case immediately to management for urgent review. To assist us in resolving this as quickly as possible, we kindly ask that you reach out to us directly at customercare.social@fantasticservices.com with the reference number so we can provide you with the appropriate support. Kind regards, Fantastic Services

“Having experienced a miscommunication over the booking process, which has been resolved, we are looking forward to getting the next garden tidy underway. Looking forward to putting up a good review! Thank you to the customer care team.”

Helpful Report

Dear Ellie, We are genuinely sorry to hear about the negative experience you had with our company. Your feedback is valuable to us, and we appreciate you taking the time to bring this matter to our attention. Thank you for allowing us to reach out to you and find a way to make amends. Thank you. Fantastic services.

“I paid almost £300 for an ‘end of tenancy’ clean and the house was barely cleaned at all, bathrooms were not touched at all, no dusting at all, whole rooms were not hoovered and the windows weren’t cleaned either. I ended up having to clean the house myself which was a total waste of time and money using the service in the first place. I logged a complaint and despite chasing it, I’ve still not received and apology or refund. It has been almost a whole month and I’ve received nothing. I’ve never dealt with such poor service and such inadequate customer service. Still no refund or acknowledgement. Avoid at all costs.”

Helpful Report

Dear Laura, Thank you again for your feedback. We are very sorry that your experience fell short of expectations and appreciate you giving us the opportunity to address the matter. We understand how important it is for our customers to feel supported, especially after a disappointing service. We have now issued a full refund, and we are pleased to hear that you are satisfied with the resolution. If there is anything further you would like us to look into, or if you feel there is still an unresolved concern, please do not hesitate to contact us at customercare.social@fantasticservices.com. We are here to help and remain committed to putting things right wherever we can. Kind regards, Fantastic Services

“Warning - this company gave a quote & then took multiple transactions from my card, i had to make contact with my card fraud department for action. They have since blocked my number & wont return simple requests for invoices”

Helpful Report

Thank you for sharing your experience, Henry. We are genuinely sorry for the concern and stress caused when you noticed unexpected transactions on your card and struggled to reach us for an explanation. We understand how important it is to feel confident and informed about payments, and we are sorry that you felt ignored during this process. We hope that after our recent discussions and clarifications, your concerns have been resolved and you have received the information you needed. Your feedback is invaluable, and we are taking it seriously to ensure we can assist clients promptly and transparently in the future. If there is anything else you would like to discuss or if you need further assistance, please know that we remain here for you. Kind regards, Fantastic Services

“I used Fantastic Services to move from London to Slough in December 2022. The movers themselves were very helpful—one of them even assembled my desk, which he didn’t have to do. We had a cordial conversation, and my mother (who was in the UK at the time helping me with the move) and I were initially very satisfied with the service. Unfortunately, after the move, I discovered that my Sony WH-1000XM5 Noise Cancelling Wireless Headphones (worth £350-400) were missing. The only reason they hadn’t been packed was because I intended to use them during the journey, and my mother can confirm that I specifically asked her not to pack them. The final stage of the move was hectic. I had to return to the apartment to collect my router, iPhone charger, and a few other items. A taxi was already waiting, and the driver kindly agreed to wait while I quickly retrieved everything. I specifically looked for the headphones—but they were gone. The movers had already left. The headphones had been left next to several flower beds that one of the movers carried. He had spent time in my office (a small room), and there’s no way he would have missed them. Afterward, I checked with my former letting agents—they hadn’t seen them. I returned to the flat myself, and they were nowhere to be found. I strongly believe one of the movers took them. I reported the issue to Fantastic Services but was told to contact the police. Without concrete proof, I knew that wouldn’t lead anywhere. So nothing came of it. While the move itself went smoothly, the experience left me with a deep sense of disappointment and distrust—especially as there was no meaningful support when something valuable went missing. The headphones alone cost nearly as much as the move. I would advise others to be cautious and not leave any valuables unsupervised during a move.”

Helpful Report

Dear Sergei, Thank you for sharing your feedback. Back in 2022, we discussed the matter further with you and advised that since this is a criminal matter, it should be reported to the police. We have made attempts to reach you further, but we have not received any reply since then, nor have the police gotten in touch with us. We remain at your disposal. Kind regards, Fantastic Services

“My cleaning was scheduled for 28th June (8–9am), but I received a cancellation notice at 8:28am — during the booked slot. This is unacceptable and caused serious disruption to my move-out. The rescheduled appointment on Sunday, 29th June at 1:00pm must proceed without exception. There is no flexibility in my schedule. Please confirm that this booking is guaranteed.”

Helpful Report

Dear Chloe, Thank you so much for taking the time to share your feedback with us. We understand how important it is to deliver services as agreed and on time, and we're truly sorry for any inconvenience or disappointment caused. Please be assured that our customer service team will be in touch with you shortly to confirm your new booking and explore how we can make things right. Kind regards, Fantastic Services

“My cleaning was scheduled for 28th June (8–9am), but I received a cancellation notice at 8:28am — during the booked slot. This is unacceptable and caused serious disruption to my move-out. The rescheduled appointment on Sunday, 29th June at 1:00pm must proceed without exception. There is no flexibility in my schedule. Please confirm that this booking is guaranteed.”

Helpful Report

Dear Chloe, Thank you so much for taking the time to share your feedback with us. We understand how important it is to deliver services as agreed and on time, and we're truly sorry for any inconvenience or disappointment caused. We have made several attempts to contact you but have been unsuccessful in reaching you. If you require any assistance, please know that we are still available to help you. Feel free to reach out to us at your convenience. Kind regards, Fantastic Services

“Was invoiced £98 for cancelling a “free trial” clean, despite no written agreement, no cancellation policy disclosed, and no terms accepted. Prior charges were made for unbooked services—refunded only after a bank dispute. Repeated unsolicited contact followed. Breaches Consumer Contracts Regulations and lacks transparency. Recommend caution and verifying all terms in writing.”

Helpful Report

Dear E.B., Thank you for taking the time to share your feedback with us. We're truly sorry to hear that this was your experience, and we sincerely apologize for any inconvenience caused. Thank you once again for allowing us the opportunity to reach out and express our apologies. We hope that we can serve you better in the future. Kind regards, Fantastic Services

“CROOKS!! paid for a clean and the cleaner collected keys and then said they did not work and returned the keys to my agent and went home when i used they keys this morning they worked perfectly fine. now I am trying to re-book the clean they want me to pay another £200 and told me the cleaner said there were no keys handed over this is LIE! they keep hanging up when i call its only on the 5th call they are now asking for photo proof keys were checked out they will consider booking in my clean.”

Helpful Report

Dear Charlotte, We are genuinely sorry to hear about the negative experience you had with our company. Your feedback is valuable to us, and we appreciate you taking the time to bring this matter to our attention. Our customer care team will be delighted to look into this and discuss it further with you. We will be in touch with you shortly. Kind Regards, Fantastic Services.

“Go elsewhere. Poor communication, poor cleaning and unprofessional. I booked cleaning services with Fantastic Cleaning and joined the Fantastic Club at a cost of $89 The issues started almost immediately after the booking 1. Despite the cleaning spot being available online, I received a call shortly after the booking informing me the cleaners were not available at that time and so this was rebooked 2. The carpet cleaners were booked to turn up at 12pm pm which was confirm via text and email to arrive between 12 – 1 pm. However, despite this long window, they arrived at almost 2pm. 3. The cleaners arrived on the rebooked day and did the cleaning, however they did not work the full time and the did not clean properly 4. The carpet cleaners arrived on time for the rebooked cleaning, and while their cleaning was as expected, their comments were not 5. The last straw is that they cancelled my regular booking with no notice or communication.”

Helpful Report

Dear AD, Thank you for bringing this matter to our attention. We are truly sorry to learn of the inconvenience you have faced. Our team is eager to initiate an immediate investigation to transform this situation into a positive one for you. To facilitate this process, we kindly request that you get in touch with us directly at customercare.social@fantasticservices.com with your reference number. We hope to hear back from you. Kind regards, Fantastic Services.

“Best services ever. I am so happy with the "Oven Cleaning Service" from Fantastic Services. When my husband saw the oven, he said "PERFECT" and my girl who loves baking said "WOW, it's as good as new". We will definitely use the services from Fantastic Services for our appliances.”

Helpful Report

Dear Tiffany, Your feedback is greatly appreciated. Thank you for allowing us to demonstrate our high quality standard and professional attitude. We will make sure we keep up the good work. Thank you for choosing us, Fantastic Services

“Do NOT use this service. I contacted for a deep cleaning of my apartment. That is all I wanted and somehow their sales people managed to talk me into some membership thingy, a mistake on my part for sure but they were very insistent about it. In my quote I specified I needed the couch to be cleaned well… that’s another fee, okay fine. 2 separate services for the next day. Next day: no one shows up. I call and they tell me that the couch person got held up somewhere else and the other team… oh didn’t I know they declined the job? No, I sure didn’t. They claimed they sent an email— they also didn’t. I need to first get pest control because I had admitted we just found fleas on my cat. Needless to say pest control costs twice the amount of the deep cleaning and some dude would come check the place out, assess then do it… whatever, no thanks, this is something you do yourself with a spray, I don’t have a single flea bite we’re not infested. The couch person however is still coming! A day after. Day after: no show. I call, this time the machine broke. Sure… but tomorrow surely they will come! Third day again no show, this time they claim there was no parking and I don’t have parking spaces near me (I do), but no of course I’m wrong. At this point I’m fed up and I ask for a refund for everything (they had already refunded the deep cleaning at least). In the end not only they can’t refund the couch service (which to them I canceled… because getting 3 days of no shows for them is ME canceling somehow) but I also have a CANCELLATION FEE. So I lost the ~£40 for the couch and also got a ~£30 cancellation fee detracted from my membership fee refund, so ~£50 instead of ~£80. Basically I spent ~£70 and got nothing but a headache. So much for “fantastic” services!!!”

Helpful Report

Dear Giulia, We are so glad that we were able to address your concerns and reach a satisfactory resolution. We are dedicated to ensuring our customers have the best possible experience, and your feedback lets us know we are on the right track. Thank you for your patience while we worked on this for you. If you have any further questions or concerns, or if there’s anything more we can do to help, please do not hesitate to reach out. We’re always here for you! Kind regards, Fantastic Services

“fantastic services provided a good service”

Helpful Report

Dear Simone, We are genuinely sorry to hear about the negative experience you had with our company. Your feedback is valuable to us, and we appreciate you taking the time to bring this matter to our attention. Our customer care team will be delighted to look into this and discuss it further with you. We will be in touch with you shortly. Kind regards, Fantastic services.

“Using this company feels like dealing with a large, automated system that lacks flexibility and won't resolve your issue. You're better off working with a smaller company that takes your concerns seriously and has the expertise to solve your problem. *********** Since this review, Fantastic services have contacted me and offered a solution and therefore I have now updated my review to reflect their service.”

Helpful Report

Dear Shar, Thank you for sharing your feedback. We are truly sorry to hear that you encountered a problem and struggled to get it resolved. Please know that we do take your concerns seriously and would be more than happy to assist. Our customer care team will contact you shortly to gather more information and offer a solution. Kind regards, Fantastic Services

“The deep clean service was not perfect and the cleaners that were sent to do the job were not up to standard. However, Adam in customer services ensured that my concerns were addressed and spent significant time and effort to rectify the issue. He provided a very high standard of customer service, for which I am very grateful.”

Helpful Report

Dear Sive, We are genuinely sorry to hear about the negative experience you had with our company. Your feedback is valuable to us, and we appreciate you taking the time to bring this matter to our attention. Demonstrating a professional attitude and taking pride in the quality of our work is something we strive to do for all of our clients. When you have a less-than-perfect experience, we are always happy to reach out to you to understand more and rectify any mishaps. We appreciate your willingness to let us contact you and are glad that we could find a solution that meets your expectations. Kind Regards, Fantastic Services

“DO NOT BOOK. Absolute Crooks! Unprofessional, incomplete work and rude. We booked them to do a beginning of lease clean as we were renting our unit out. We had already paid them the full amount of what they said would be the cost of the cleaning service. Except when their cleaners arrived they started asking us pay them extra for doing basic cleaning like the oven or cleaning the windows. We suspect that given the force at which they pushed these additional payments that that is what their salary is based off. We spoke to their manager several times and so did the cleaners but the cleaners insisted that we had to pay them more. When we kept refusing he got abusive and told the manager that we had been lying and said they wouldn't do the job. For which we had already paid over $600 for. They even claimed that the outdoor space was too big. (it was a small balcony of a 2 bed, 1 bath apartment not even large enough to fit a table on!) Our place was not properly cleaned at all. We sent videos and photos but was not offered any compensation. And there was damage done to our window locks. When we called fantastic services to either refund or complete the job, we never really got any resolution. To be compliant to rent out the agent had to get another cleaner to come out which was several hundred dollars more after we had already paid Fantastic Services over $600!! Their customer service line is an answering machine, nobody ever picks up and now we understand why. This company caused us a great deal of stress on top of the money we spent.”

Helpful Report

Dear Sharnee, We are genuinely sorry to hear about the negative experience you had with our company. Your feedback is valuable to us, and we appreciate you taking the time to bring this matter to our attention. Our customer care team will be delighted to look into this and discuss it further with you. We will be in touch with you shortly. Kind regards, Fantastic services.

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Fantastic Services Reviews

About Fantastic Services:

Phone:

Email:

Location: