Name: Fantastic Services
Address: 9 Temsford Close, North Harrow, United Kingdom
Rating: 4.35

“Worst company you could ever use, steer very clear of this terrible company. Not only did they try and take Two payments from my account, they then Cancelled an appointment that I’d been waiting for a whole month they then phoned and cancelled again 20mins before they were supposedly to carry out the job. Customer services it would be even better if they employed people who can speak English. STAY AWAY FROM THIS POOR OF EXCUSE TERRIBLE COMPANY.”

Helpful Report

“I booked an end of tenancy clean with additional services of window cleaning, carpet cleaning and the premium £37 guarantee. One of the cleaners spent half an hour on the phone outside (I had to ask his colleague to ask him to come in to continue doing his job), huge piles of dirt were left behind easy to move drawers and the sofa. The windows were smeared and a large piece carpet wasn’t cleaned because they won’t move furniture (I was on site the whole time, they could have asked me to do it). On complaint I was told the premium £37 fee doesn’t cover add-on services and they would ‘gift’ me have £40 off future services instead. Needless to say, I will not be booking anything further with Fantastic Services and wouldn’t recommend anyone else did either. The service was expensive at £505, the pricing untransparent and the results shoddy”

Helpful Report

Dear Kim, Thank you for engaging with us and allowing us to discuss your experience further. We understand how important it is to receive a thorough cleaning service and to feel confident that the arrangements made for your property handover have been properly fulfilled. We recognise that when concerns arise, clear communication and a considered response can make a real difference, and we’re glad we were able to connect with you and discuss the matters you raised. We’re pleased that we were able to address your concerns and provide a resolution. We appreciate your willingness to engage with us and are grateful for the chance to work towards a positive outcome with you. Thank you again, Kim, for allowing us to follow up on your experience. We remain committed to providing our customers with attentive service and support when they need us. Kind regards, Fantastic Services

“I would not recommend this company. I booked a sofa and dining chair cleaning service because I specifically needed it completed before a 12:00 appointment. When booking, I was told the technician would arrive at 8:00am and finish by 11:30am. Two days before the appointment, the manager called me, and I confirmed this twice, explaining that I had a meeting at noon and needed to be certain about the timing. She confirmed the cleaner would arrive at 8:00 and finish by 11:30. At 8:00, nobody arrived. I called the company, and only then was I told that 8:00–11:30 was actually an arrival window, meaning the technician could arrive at any point during that period. I told them this was not what had been agreed and asked them to review the call recording. After supposedly reviewing it, they claimed their manager had said it was an arrival window all along. That is simply not true. As a result, I had to cancel the service because there was no longer enough time to clean everything before my meeting. To make matters worse, they then tried to charge me a cancellation/rescheduling fee for an appointment they had misrepresented. Giving customers incorrect information, denying what was said on a recorded call, and then attempting to charge them for your own mistake is completely unacceptable. I won't be using this company again.”

Helpful Report

Dear Maria, Thank you again for taking the time to speak with us and for sharing your concerns directly. We’re pleased that we were able to review the situation with you, address the points you raised and work towards a resolution. We appreciate your openness throughout the process and are glad that we were able to provide an outcome that you found acceptable. Your feedback is sincerely appreciated and will be taken into consideration as we continue to improve the communication and service we provide. Thank you once again, Maria, for engaging with us and allowing us to address your concerns. We look forward to serving you again in the future. Kind regards, Fantastic Services

“DO NOT BOOK THIS COMPANY FOR A POST-RENOVATION CLEAN. We booked the specialist post-renovation clean, at a cost of over £1,000. What we received couldn't have been less "specialist". Service levels were horrendous. I wish I could attach photos to show just how poor the clean was. We’re absolutely furious. Of the many dozens of contractors we’ve worked with throughout our build process, Fantastic Cleaners has been the most disappointing. We feel like we’ve been totally ripped off. Part of what we were told we were paying for was a highly responsive personal agent to deal with any questions or issues. The level of service here was farcical. We were essentially ignored throughout the entire process - nobody bothered replying to anything once the cleaners arrived. The steam cleaners didn't show up on day 1 (which we had been categorically told they would do), or the morning of day 2, or contact us at any point to explain that they weren't planning to show up. They finally appeared on the afternoon of day 2 after we had raised multiple complaints about this. Nobody seemed to be taking any responsibility for delivering what we had paid for. Most of our windows weren't cleaned (despite us paying for professional cleaning inside and out, at an additional cost) - they're literally caked in dust/dirt still. No specialist machinery was used for the internal clean (steaming aside, which we paid extra for), despite us being repeatedly assured that it wasn't simply a classic hoover/mop clean. Which it turned out to be. Our brand new cream bedroom carpet had mud tracks left across it when they left, in multiple places - either from cleaners' shoes or the steaming device. We messaged immediately about this, but 3+ days later nobody has even acknowledged it (let alone come back to sort it). So our bedroom is essentially in a worse state than when they arrived. There were also countless objects and areas that were missed throughout the property, including: • The tops of doors. • Above all of our air conditioning units. • Above architraves. • Some sections of skirting boards. • Inside some of the drawers. • Above paintings/frames • And generally many of the objects in our rooms. We raised issues after day 1 about this lack of attention to detail, but day 2 was no better. Given that the house had brand new carpets/flooring, had been newly painted, and didn't have much out on surfaces, I cannot understand how the standard was so poor. Afterwards, we sent an incredibly detailed email about all the issues, complete with a broad range of photos. Their response? They'll come back and clean some more (pointless, as we've now had to clean those areas ourselves as we needed to move back into the house), or give us a "10%" refund (the amount they offered was actually less than 10%!). This doesn't even cover what we paid for the work they objectively didn't carry out (window cleaning, industrial clean etc.) - let alone compensate for the muddy carpet we'll now need to get steamed, the consistently poor standard of cleaning that we've had to redo ourselves, the hours spent on phone calls, pointing out issues, and writing our complaint, the company's totally misleading claims about the service we were paying for, the lack of personal agent etc. etc. You cannot market something as a specialist post-renovation clean, but then simply provide a normal (well, sub-standard version of "normal") cleaning service but at a far higher rate.”

Helpful Report

Dear Jake, Thank you for taking the time to share your feedback and to discuss your concerns with our Customer Care team. We appreciate the opportunity to review your case and are pleased that we were able to reach a resolution that meets your needs. We would also like to once again apologise for the distress and inconvenience caused by the service. Your comments have been shared internally, and we are already taking the necessary steps to help prevent similar situations from occurring in the future. Thank you for giving us the opportunity to better understand your experience and to make things right. Kind regards, Fantastic Services

“Since posting the review below, customer services have been in touch and gone to great lengths to redeem the situation, with full refund and apology and assurance that this service does not reflect their accepted standards and that if I give them another chance they guarantee an excellent service. Given the attentiveness of the customer service representative, I have a mind to do so . Watch this space… ORIGINAL REVIEW: I booked two cleaners for 3 1/2 hours to deep clean my mum‘s flat. I explained she was very elderly and the rooms were generally very clean but they needed cleaning in the corners behind cupboards et cetera. The cleaners arrived an hour early which was a big problem because I wasn’t there and I’d planned to take my mum out before they got there so she wouldn’t become distressed. Also, I wasn’t there to instruct them and they began doing things which didn’t need doing. They then tried to leave after only two hours despite me paying for 3 1/2. Even then they left early after three hours and when I came back, everything I’d ask them to do was still filthy. They’ve done some hoovering and some cleaning of areas which were already clean but had not even reached behind any of the furniture to clean the parts I’d specifically ask them to do. They refused to refund me even though they didn’t do the full-time and definitely didn’t provide the service I’ve asked for. I’m now in dispute using section 75 to get my money back.”

Helpful Report

“An excellent service, professional and well worth the outlay. I will use them again, a very grateful customer. 10 out 10 stars. Thank you”

Helpful Report

“Fantastic services provided three services, waste disposal, gardening and end of tenancy cleaning all on the same day. All three teams were professional, friendly and accommodating and got the job done without any fuss. In particular, the cleaning team were very accommodating. Bamba, Sulaiman and the other cleaner did a good job. Bamba helped open a window which had never easily opened before and went out of the way to accommodate requests which I appreciated.”

Helpful Report

“yes great service”

Helpful Report

“I did not have problems. Richmond was a great general cleaner today. As were the Carpet Cleaner and the Oven Cleaner. Thank you.”

Helpful Report

“Personally I would be careful. Warning. FS are good at the easy things. Like putting shelves up, or cleaning. And I'd previous given 5 stars. But for anything more complex where there is a scope of works they are awful i.e. gas, radiator, central heating. Missed appointments, lack of knowledgable central team, missed visits without a heads up, and excuses like 'no parking'. Ended up being almost £100 out of pocket because they couldnt schedule the appropriate person at the appropriate time. I would never use for anything more complex that putting up a shelf”

Helpful Report

Dear Andy, Thank you for taking the time to share your experience. We’re genuinely sorry to hear that this particular job fell short of your expectations. We apologise for the missed appointments and the lack of proactive communication — this is not the level of service we aim to provide. With regard to parking, this is normally arranged by the customer prior to the booking. On the day of the visit, our team did attempt to contact you to discuss the situation and explore a possible solution, but we appreciate that this should have been handled more smoothly overall. As part of our commitment to excellence, we have implemented several changes to prevent similar occurrences in the future. We have conducted additional training for our staff members to enhance their skills and knowledge, ensuring that every customer receives the exceptional service we are known for. Kind regards, Fantastic Services

“We booked a cleaning service for our two oven range. We paid an additional fee for the oven hob and extractor fan. The cleaner was a pleasant young man who cleaned the two ovens well. Unfortunately, as far as we could tell, neither the range hob nor the extractor were touched. Too expensive for the service that we received...”

Helpful Report

Dear Peter, Thank you for taking the time to share your experience with us. We truly appreciate your kind words about the technician and the quality of the oven cleaning itself. We’re very sorry to hear, however, that the hob and extractor fan were not cleaned to your expectations. This is certainly not the standard of service we aim to provide. We take feedback like this very seriously and would really like the opportunity to investigate what happened and make this right for you. A member of our Customer Care team has contacted you to discuss the matter further and offer a resolution. We are currently awaiting your response. Your feedback is invaluable in helping us improve our service, and we hope to have the chance to restore your confidence in us. Kind regards, Fantastic Services

“I rarely leave negative reviews, but my experience with Fantastic Services’ cleaning division was so chaotic and unprofessional that it deserves to be shared as a warning to others. On 31 August 2025, I lodged a complaint after an extremely poor cleaning job — surfaces missed, corners ignored, and worse, damage caused to a communal light fitting, which I reported with photos the following morning. From that point on, what followed was a two-week saga of no-shows, empty promises, and endless rescheduling. Despite repeated calls and written confirmations, cleaners failed to attend appointments multiple times. Excuses ranged from “medical emergencies” to “unexpected delays,” but communication was consistently last-minute, forcing me and my tenants to reorganise schedules repeatedly. I had to chase the company for days, escalating the matter and requesting a refund. Even after an apology on 9 September, the rescheduled re-cleans were mishandled yet again, culminating in a same-day cancellation on 14 September — after I had already driven a 130-mile round trip, wasting five hours and £60 in fuel. In the end, I had to hire another company to complete the work (£225) and pay an electrician £265.31 to repair the light fitting their cleaners broke. To this day, Fantastic Services has not offered proper compensation for the damage or the sheer inconvenience caused. In summary: Poor initial cleaning Property damage left unresolved Multiple no-shows and last-minute cancellations Miscommunication and lack of accountability Significant time and financial loss This experience was the opposite of “fantastic.” I would strongly advise anyone considering this company to look elsewhere — particularly if reliability, professionalism, and basic customer respect matter to you.”

Helpful Report

Dear J Wood, Thank you for taking the time to share your feedback. We are truly sorry to read about your experience this is certainly not the level of service or professionalism that we aim to provide. We appreciate your willingness to let us contact you and are glad that we could find a solution that meets your expectations. When a mishap happens, it's our responsibility to make it right. Demonstrating a professional attitude and taking pride in the quality of our work is something we strive to do for all of our clients. Kind Regards, Fantastic Services.

“Avoid at All Costs! Extremely Disappointing Service My ex-tenant hired Fantastic Services to clean my property, expecting a professional and thorough job. Unfortunately, our experience was a complete failure across all levels. Substandard Cleaning: The cleaning was far from acceptable. Carpets were all covered dust and hair, shower drain and rubbish and hair, window frame and surrounding had dust and so on. They left the property in a condition that was not suitable for my new tenant. Failure to Address the Issue: Despite multiple communications, where I repeatedly requested that they return to finish the job (as my new tenant was due to move in the next day) and also provided them with check-out company's report and a video recording showing their failures, they failed to act. I was left in a difficult situation, but thankfully my estate agent was able to secure another professional cleaning company on short notice by late evening for £365 for their services, which, at the very least, restored the property to an acceptable condition. Unfulfilled Promise of Compensation: After reviewing the check-out company’s report and video evidence of the inadequate work done, Fantastic Services acknowledged the poor job, asked for the £365 invoice and even promised compensation. However, a full month has passed with no compensation or reimbursement for the cleaning bill. Avery, the person in charge of my complaint, has failed to follow through on this commitment, leaving me deeply dissatisfied with their customer service. Paying for the new cleaning invoice would have been a step in the right direction for both my ex-tenant (who was distressed by the situation) and me, as the landlord. Instead, this unresolved issue has only caused further frustration and inconvenience. Additionally, I am aware that Fantastic Services has been in direct communication with my ex-tenant regarding this issue. While I understand they may have discussed the situation with them, I would like to clarify that I am aware that Fantastic services can not divulge their private discussion and I am not asking for it. Hwever any compensation should not be a point of discussion between them and my tenant. My suggested plan would have provide compensation to all parties involved, including myself as the landlord and my ex-tenant, who was also significantly impacted by their poor service. It’s disappointing that the company did not take the appropriate steps to resolve the situation promptly. Paying for the new cleaning invoice would have been a reasonable and fair resolution, restoring some trust in the process. Instead, this unresolved issue has only caused further frustration and inconvenience. Given the lack of resolution, I will be submitting a formal complaint to the Trading Standards on September 4th and will forward all relevant evidence to my solicitor for further action. I am sharing this review in the hope that future customers think twice before relying on Fantastic Services. I would not recommend them, based on my experience.”

Helpful Report

Dear Behrad, We are truly sorry to read about your experience and the difficulties you faced. The level of service described does not reflect the standards we aim to deliver, and we sincerely apologise for the inconvenience caused both to you and your tenant. Please rest assured that our Customer Care team will escalate your case immediately to management for urgent review. To assist us in resolving this as quickly as possible, we kindly ask that you reach out to us directly at customercare.social@fantasticservices.com with the reference number so we can provide you with the appropriate support. Kind regards, Fantastic Services

“Avoid at All Costs! Extremely Disappointing Service My ex-tenant hired Fantastic Services to clean my property, expecting a professional and thorough job. Unfortunately, our experience was a complete failure across all levels. Substandard Cleaning: The cleaning was far from acceptable. Carpets were all covered dust and hair, shower drain and rubbish and hair, window frame and surrounding had dust and so on. They left the property in a condition that was not suitable for my new tenant. Failure to Address the Issue: Despite multiple communications, where I repeatedly requested that they return to finish the job (as my new tenant was due to move in the next day) and also provided them with check-out company's report and a video recording showing their failures, they failed to act. I was left in a difficult situation, but thankfully my estate agent was able to secure another professional cleaning company on short notice by late evening for £365 for their services, which, at the very least, restored the property to an acceptable condition. Unfulfilled Promise of Compensation: After reviewing the check-out company’s report and video evidence of the inadequate work done, Fantastic Services acknowledged the poor job, asked for the £365 invoice and even promised compensation. However, a full month has passed with no compensation or reimbursement for the cleaning bill. Avery, the person in charge of my complaint, has failed to follow through on this commitment, leaving me deeply dissatisfied with their customer service. Paying for the new cleaning invoice would have been a step in the right direction for both my ex-tenant (who was distressed by the situation) and me, as the landlord. Instead, this unresolved issue has only caused further frustration and inconvenience. Additionally, I am aware that Fantastic Services has been in direct communication with my ex-tenant regarding this issue. While I understand they may have discussed the situation with them, I would like to clarify that I am aware that Fantastic services can not divulge their private discussion and I am not asking for it. Hwever any compensation should not be a point of discussion between them and my tenant. My suggested plan would have provide compensation to all parties involved, including myself as the landlord and my ex-tenant, who was also significantly impacted by their poor service. It’s disappointing that the company did not take the appropriate steps to resolve the situation promptly. Paying for the new cleaning invoice would have been a reasonable and fair resolution, restoring some trust in the process. Instead, this unresolved issue has only caused further frustration and inconvenience. Given the lack of resolution, I will be submitting a formal complaint to the Trading Standards on September 4th and will forward all relevant evidence to my solicitor for further action. I am sharing this review in the hope that future customers think twice before relying on Fantastic Services. I would not recommend them, based on my experience.”

Helpful Report

Dear Behrad, We are truly sorry to read about your experience and the difficulties you faced. The level of service described does not reflect the standards we aim to deliver, and we sincerely apologise for the inconvenience caused both to you and your tenant. Please rest assured that our Customer Care team will escalate your case immediately to management for urgent review. To assist us in resolving this as quickly as possible, we kindly ask that you reach out to us directly at customercare.social@fantasticservices.com with the reference number so we can provide you with the appropriate support. Kind regards, Fantastic Services

“Having experienced a miscommunication over the booking process, which has been resolved, we are looking forward to getting the next garden tidy underway. Looking forward to putting up a good review! Thank you to the customer care team.”

Helpful Report

Dear Ellie, We are genuinely sorry to hear about the negative experience you had with our company. Your feedback is valuable to us, and we appreciate you taking the time to bring this matter to our attention. Thank you for allowing us to reach out to you and find a way to make amends. Thank you. Fantastic services.

“I paid almost £300 for an ‘end of tenancy’ clean and the house was barely cleaned at all, bathrooms were not touched at all, no dusting at all, whole rooms were not hoovered and the windows weren’t cleaned either. I ended up having to clean the house myself which was a total waste of time and money using the service in the first place. I logged a complaint and despite chasing it, I’ve still not received and apology or refund. It has been almost a whole month and I’ve received nothing. I’ve never dealt with such poor service and such inadequate customer service. Still no refund or acknowledgement. Avoid at all costs.”

Helpful Report

Dear Laura, Thank you again for your feedback. We are very sorry that your experience fell short of expectations and appreciate you giving us the opportunity to address the matter. We understand how important it is for our customers to feel supported, especially after a disappointing service. We have now issued a full refund, and we are pleased to hear that you are satisfied with the resolution. If there is anything further you would like us to look into, or if you feel there is still an unresolved concern, please do not hesitate to contact us at customercare.social@fantasticservices.com. We are here to help and remain committed to putting things right wherever we can. Kind regards, Fantastic Services

“Warning - this company gave a quote & then took multiple transactions from my card, i had to make contact with my card fraud department for action. They have since blocked my number & wont return simple requests for invoices”

Helpful Report

Thank you for sharing your experience, Henry. We are genuinely sorry for the concern and stress caused when you noticed unexpected transactions on your card and struggled to reach us for an explanation. We understand how important it is to feel confident and informed about payments, and we are sorry that you felt ignored during this process. We hope that after our recent discussions and clarifications, your concerns have been resolved and you have received the information you needed. Your feedback is invaluable, and we are taking it seriously to ensure we can assist clients promptly and transparently in the future. If there is anything else you would like to discuss or if you need further assistance, please know that we remain here for you. Kind regards, Fantastic Services

“I used Fantastic Services to move from London to Slough in December 2022. The movers themselves were very helpful—one of them even assembled my desk, which he didn’t have to do. We had a cordial conversation, and my mother (who was in the UK at the time helping me with the move) and I were initially very satisfied with the service. Unfortunately, after the move, I discovered that my Sony WH-1000XM5 Noise Cancelling Wireless Headphones (worth £350-400) were missing. The only reason they hadn’t been packed was because I intended to use them during the journey, and my mother can confirm that I specifically asked her not to pack them. The final stage of the move was hectic. I had to return to the apartment to collect my router, iPhone charger, and a few other items. A taxi was already waiting, and the driver kindly agreed to wait while I quickly retrieved everything. I specifically looked for the headphones—but they were gone. The movers had already left. The headphones had been left next to several flower beds that one of the movers carried. He had spent time in my office (a small room), and there’s no way he would have missed them. Afterward, I checked with my former letting agents—they hadn’t seen them. I returned to the flat myself, and they were nowhere to be found. I strongly believe one of the movers took them. I reported the issue to Fantastic Services but was told to contact the police. Without concrete proof, I knew that wouldn’t lead anywhere. So nothing came of it. While the move itself went smoothly, the experience left me with a deep sense of disappointment and distrust—especially as there was no meaningful support when something valuable went missing. The headphones alone cost nearly as much as the move. I would advise others to be cautious and not leave any valuables unsupervised during a move.”

Helpful Report

Dear Sergei, Thank you for sharing your feedback. Back in 2022, we discussed the matter further with you and advised that since this is a criminal matter, it should be reported to the police. We have made attempts to reach you further, but we have not received any reply since then, nor have the police gotten in touch with us. We remain at your disposal. Kind regards, Fantastic Services

“My cleaning was scheduled for 28th June (8–9am), but I received a cancellation notice at 8:28am — during the booked slot. This is unacceptable and caused serious disruption to my move-out. The rescheduled appointment on Sunday, 29th June at 1:00pm must proceed without exception. There is no flexibility in my schedule. Please confirm that this booking is guaranteed.”

Helpful Report

Dear Chloe, Thank you so much for taking the time to share your feedback with us. We understand how important it is to deliver services as agreed and on time, and we're truly sorry for any inconvenience or disappointment caused. Please be assured that our customer service team will be in touch with you shortly to confirm your new booking and explore how we can make things right. Kind regards, Fantastic Services

“My cleaning was scheduled for 28th June (8–9am), but I received a cancellation notice at 8:28am — during the booked slot. This is unacceptable and caused serious disruption to my move-out. The rescheduled appointment on Sunday, 29th June at 1:00pm must proceed without exception. There is no flexibility in my schedule. Please confirm that this booking is guaranteed.”

Helpful Report

Dear Chloe, Thank you so much for taking the time to share your feedback with us. We understand how important it is to deliver services as agreed and on time, and we're truly sorry for any inconvenience or disappointment caused. We have made several attempts to contact you but have been unsuccessful in reaching you. If you require any assistance, please know that we are still available to help you. Feel free to reach out to us at your convenience. Kind regards, Fantastic Services

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