Name: Fantastic Services
Address: 9 Temsford Close, North Harrow, United Kingdom
Rating: 4.35

“I would give 0 starts if possible. The service was awful, the individual sent to complete the cleaning job had no sense of direction in what they were doing, she was unprofessional as she seemed very unsure of her role and did not clean to even a basic standard, so I asked her to leave early. I requested a refund which took many phone calls to receive, and it was only partial. I also ended up in a subscription somehow. It seems that very basic objectives were unable to be accomplished which was incredibly disappointing. They call me with promotions all the time despite my contact preferences being set to email only. I have now unsubscribed and communicated that I don’t wish for them to contact me at all. Let’s hope this task is one that they can achieve moving forwards.”

Helpful Report

Dear Miss Simpson, We would like to sincerely apologise for your experience. What you’ve described falls well below the standards we aim to deliver, and we are truly sorry that we let you down. It is especially concerning to hear that the cleaning was not completed to an acceptable standard. This is not reflective of the level of training, professionalism, and attention to detail we expect from our service providers. We also understand how frustrating it must have been to deal with follow-up issues afterwards. Please be assured that our Customer Support team strives to be fully cooperative and responsive in resolving any concerns, and we apologise for any inconvenience caused during this process. Additionally, receiving marketing calls despite your contact preferences being set to email only is not acceptable. We take communication preferences very seriously, and your feedback clearly indicates that this needs to be reviewed internally to ensure it does not happen again. We would genuinely appreciate the opportunity to investigate this matter further and work toward a proper resolution. Could you please email us at customercare.social@fantasticservices.com with your contact details and booking reference number? This will allow us to thoroughly review the case and take the appropriate steps to make things right. Kind regards, Fantastic Services

“Since posting the review below, customer services have been in touch and gone to great lengths to redeem the situation, with full refund and apology and assurance that this service does not reflect their accepted standards and that if I give them another chance they guarantee an excellent service. Given the attentiveness of the customer service representative, I have a mind to do so . Watch this space… ORIGINAL REVIEW: I booked two cleaners for 3 1/2 hours to deep clean my mum‘s flat. I explained she was very elderly and the rooms were generally very clean but they needed cleaning in the corners behind cupboards et cetera. The cleaners arrived an hour early which was a big problem because I wasn’t there and I’d planned to take my mum out before they got there so she wouldn’t become distressed. Also, I wasn’t there to instruct them and they began doing things which didn’t need doing. They then tried to leave after only two hours despite me paying for 3 1/2. Even then they left early after three hours and when I came back, everything I’d ask them to do was still filthy. They’ve done some hoovering and some cleaning of areas which were already clean but had not even reached behind any of the furniture to clean the parts I’d specifically ask them to do. They refused to refund me even though they didn’t do the full-time and definitely didn’t provide the service I’ve asked for. I’m now in dispute using section 75 to get my money back.”

Helpful Report

Dear Louise Murray, Thank you for bringing this matter to our attention. We were very sorry to learn about your experience, particularly given how important the visit was for your elderly mum. We take your concerns seriously, including the early arrival and the areas of cleaning that did not meet your expectations. Following your feedback, we carried out a full review of the booking and spoke directly with the team involved to understand what happened. We have since implemented additional measures to ensure situations like this do not occur again. Our Customer Care team greatly appreciated the time you took to discuss the matter in detail, and we are pleased that we were able to reach a resolution to your satisfaction. We truly value your custom and are grateful for the opportunity to put things right. Kind regards, Fantastic Services

“An excellent service, professional and well worth the outlay. I will use them again, a very grateful customer. 10 out 10 stars. Thank you”

Helpful Report

“Fantastic services provided three services, waste disposal, gardening and end of tenancy cleaning all on the same day. All three teams were professional, friendly and accommodating and got the job done without any fuss. In particular, the cleaning team were very accommodating. Bamba, Sulaiman and the other cleaner did a good job. Bamba helped open a window which had never easily opened before and went out of the way to accommodate requests which I appreciated.”

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“yes great service”

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“I did not have problems. Richmond was a great general cleaner today. As were the Carpet Cleaner and the Oven Cleaner. Thank you.”

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“Personally I would be careful. Warning. FS are good at the easy things. Like putting shelves up, or cleaning. And I'd previous given 5 stars. But for anything more complex where there is a scope of works they are awful i.e. gas, radiator, central heating. Missed appointments, lack of knowledgable central team, missed visits without a heads up, and excuses like 'no parking'. Ended up being almost £100 out of pocket because they couldnt schedule the appropriate person at the appropriate time. I would never use for anything more complex that putting up a shelf”

Helpful Report

Dear Andy, Thank you for taking the time to share your experience. We’re genuinely sorry to hear that this particular job fell short of your expectations. We apologise for the missed appointments and the lack of proactive communication — this is not the level of service we aim to provide. With regard to parking, this is normally arranged by the customer prior to the booking. On the day of the visit, our team did attempt to contact you to discuss the situation and explore a possible solution, but we appreciate that this should have been handled more smoothly overall. As part of our commitment to excellence, we have implemented several changes to prevent similar occurrences in the future. We have conducted additional training for our staff members to enhance their skills and knowledge, ensuring that every customer receives the exceptional service we are known for. Kind regards, Fantastic Services

“We booked a cleaning service for our two oven range. We paid an additional fee for the oven hob and extractor fan. The cleaner was a pleasant young man who cleaned the two ovens well. Unfortunately, as far as we could tell, neither the range hob nor the extractor were touched. Too expensive for the service that we received...”

Helpful Report

Dear Peter, Thank you for taking the time to share your experience with us. We truly appreciate your kind words about the technician and the quality of the oven cleaning itself. We’re very sorry to hear, however, that the hob and extractor fan were not cleaned to your expectations. This is certainly not the standard of service we aim to provide. We take feedback like this very seriously and would really like the opportunity to investigate what happened and make this right for you. A member of our Customer Care team has contacted you to discuss the matter further and offer a resolution. We are currently awaiting your response. Your feedback is invaluable in helping us improve our service, and we hope to have the chance to restore your confidence in us. Kind regards, Fantastic Services

“I rarely leave negative reviews, but my experience with Fantastic Services’ cleaning division was so chaotic and unprofessional that it deserves to be shared as a warning to others. On 31 August 2025, I lodged a complaint after an extremely poor cleaning job — surfaces missed, corners ignored, and worse, damage caused to a communal light fitting, which I reported with photos the following morning. From that point on, what followed was a two-week saga of no-shows, empty promises, and endless rescheduling. Despite repeated calls and written confirmations, cleaners failed to attend appointments multiple times. Excuses ranged from “medical emergencies” to “unexpected delays,” but communication was consistently last-minute, forcing me and my tenants to reorganise schedules repeatedly. I had to chase the company for days, escalating the matter and requesting a refund. Even after an apology on 9 September, the rescheduled re-cleans were mishandled yet again, culminating in a same-day cancellation on 14 September — after I had already driven a 130-mile round trip, wasting five hours and £60 in fuel. In the end, I had to hire another company to complete the work (£225) and pay an electrician £265.31 to repair the light fitting their cleaners broke. To this day, Fantastic Services has not offered proper compensation for the damage or the sheer inconvenience caused. In summary: Poor initial cleaning Property damage left unresolved Multiple no-shows and last-minute cancellations Miscommunication and lack of accountability Significant time and financial loss This experience was the opposite of “fantastic.” I would strongly advise anyone considering this company to look elsewhere — particularly if reliability, professionalism, and basic customer respect matter to you.”

Helpful Report

Dear J Wood, Thank you for taking the time to share your feedback. We are truly sorry to read about your experience this is certainly not the level of service or professionalism that we aim to provide. We appreciate your willingness to let us contact you and are glad that we could find a solution that meets your expectations. When a mishap happens, it's our responsibility to make it right. Demonstrating a professional attitude and taking pride in the quality of our work is something we strive to do for all of our clients. Kind Regards, Fantastic Services.

“Avoid at All Costs! Extremely Disappointing Service My ex-tenant hired Fantastic Services to clean my property, expecting a professional and thorough job. Unfortunately, our experience was a complete failure across all levels. Substandard Cleaning: The cleaning was far from acceptable. Carpets were all covered dust and hair, shower drain and rubbish and hair, window frame and surrounding had dust and so on. They left the property in a condition that was not suitable for my new tenant. Failure to Address the Issue: Despite multiple communications, where I repeatedly requested that they return to finish the job (as my new tenant was due to move in the next day) and also provided them with check-out company's report and a video recording showing their failures, they failed to act. I was left in a difficult situation, but thankfully my estate agent was able to secure another professional cleaning company on short notice by late evening for £365 for their services, which, at the very least, restored the property to an acceptable condition. Unfulfilled Promise of Compensation: After reviewing the check-out company’s report and video evidence of the inadequate work done, Fantastic Services acknowledged the poor job, asked for the £365 invoice and even promised compensation. However, a full month has passed with no compensation or reimbursement for the cleaning bill. Avery, the person in charge of my complaint, has failed to follow through on this commitment, leaving me deeply dissatisfied with their customer service. Paying for the new cleaning invoice would have been a step in the right direction for both my ex-tenant (who was distressed by the situation) and me, as the landlord. Instead, this unresolved issue has only caused further frustration and inconvenience. Additionally, I am aware that Fantastic Services has been in direct communication with my ex-tenant regarding this issue. While I understand they may have discussed the situation with them, I would like to clarify that I am aware that Fantastic services can not divulge their private discussion and I am not asking for it. Hwever any compensation should not be a point of discussion between them and my tenant. My suggested plan would have provide compensation to all parties involved, including myself as the landlord and my ex-tenant, who was also significantly impacted by their poor service. It’s disappointing that the company did not take the appropriate steps to resolve the situation promptly. Paying for the new cleaning invoice would have been a reasonable and fair resolution, restoring some trust in the process. Instead, this unresolved issue has only caused further frustration and inconvenience. Given the lack of resolution, I will be submitting a formal complaint to the Trading Standards on September 4th and will forward all relevant evidence to my solicitor for further action. I am sharing this review in the hope that future customers think twice before relying on Fantastic Services. I would not recommend them, based on my experience.”

Helpful Report

Dear Behrad, We are truly sorry to read about your experience and the difficulties you faced. The level of service described does not reflect the standards we aim to deliver, and we sincerely apologise for the inconvenience caused both to you and your tenant. Please rest assured that our Customer Care team will escalate your case immediately to management for urgent review. To assist us in resolving this as quickly as possible, we kindly ask that you reach out to us directly at customercare.social@fantasticservices.com with the reference number so we can provide you with the appropriate support. Kind regards, Fantastic Services

“Avoid at All Costs! Extremely Disappointing Service My ex-tenant hired Fantastic Services to clean my property, expecting a professional and thorough job. Unfortunately, our experience was a complete failure across all levels. Substandard Cleaning: The cleaning was far from acceptable. Carpets were all covered dust and hair, shower drain and rubbish and hair, window frame and surrounding had dust and so on. They left the property in a condition that was not suitable for my new tenant. Failure to Address the Issue: Despite multiple communications, where I repeatedly requested that they return to finish the job (as my new tenant was due to move in the next day) and also provided them with check-out company's report and a video recording showing their failures, they failed to act. I was left in a difficult situation, but thankfully my estate agent was able to secure another professional cleaning company on short notice by late evening for £365 for their services, which, at the very least, restored the property to an acceptable condition. Unfulfilled Promise of Compensation: After reviewing the check-out company’s report and video evidence of the inadequate work done, Fantastic Services acknowledged the poor job, asked for the £365 invoice and even promised compensation. However, a full month has passed with no compensation or reimbursement for the cleaning bill. Avery, the person in charge of my complaint, has failed to follow through on this commitment, leaving me deeply dissatisfied with their customer service. Paying for the new cleaning invoice would have been a step in the right direction for both my ex-tenant (who was distressed by the situation) and me, as the landlord. Instead, this unresolved issue has only caused further frustration and inconvenience. Additionally, I am aware that Fantastic Services has been in direct communication with my ex-tenant regarding this issue. While I understand they may have discussed the situation with them, I would like to clarify that I am aware that Fantastic services can not divulge their private discussion and I am not asking for it. Hwever any compensation should not be a point of discussion between them and my tenant. My suggested plan would have provide compensation to all parties involved, including myself as the landlord and my ex-tenant, who was also significantly impacted by their poor service. It’s disappointing that the company did not take the appropriate steps to resolve the situation promptly. Paying for the new cleaning invoice would have been a reasonable and fair resolution, restoring some trust in the process. Instead, this unresolved issue has only caused further frustration and inconvenience. Given the lack of resolution, I will be submitting a formal complaint to the Trading Standards on September 4th and will forward all relevant evidence to my solicitor for further action. I am sharing this review in the hope that future customers think twice before relying on Fantastic Services. I would not recommend them, based on my experience.”

Helpful Report

Dear Behrad, We are truly sorry to read about your experience and the difficulties you faced. The level of service described does not reflect the standards we aim to deliver, and we sincerely apologise for the inconvenience caused both to you and your tenant. Please rest assured that our Customer Care team will escalate your case immediately to management for urgent review. To assist us in resolving this as quickly as possible, we kindly ask that you reach out to us directly at customercare.social@fantasticservices.com with the reference number so we can provide you with the appropriate support. Kind regards, Fantastic Services

“Having experienced a miscommunication over the booking process, which has been resolved, we are looking forward to getting the next garden tidy underway. Looking forward to putting up a good review! Thank you to the customer care team.”

Helpful Report

Dear Ellie, We are genuinely sorry to hear about the negative experience you had with our company. Your feedback is valuable to us, and we appreciate you taking the time to bring this matter to our attention. Thank you for allowing us to reach out to you and find a way to make amends. Thank you. Fantastic services.

“I paid almost £300 for an ‘end of tenancy’ clean and the house was barely cleaned at all, bathrooms were not touched at all, no dusting at all, whole rooms were not hoovered and the windows weren’t cleaned either. I ended up having to clean the house myself which was a total waste of time and money using the service in the first place. I logged a complaint and despite chasing it, I’ve still not received and apology or refund. It has been almost a whole month and I’ve received nothing. I’ve never dealt with such poor service and such inadequate customer service. Still no refund or acknowledgement. Avoid at all costs.”

Helpful Report

Dear Laura, Thank you again for your feedback. We are very sorry that your experience fell short of expectations and appreciate you giving us the opportunity to address the matter. We understand how important it is for our customers to feel supported, especially after a disappointing service. We have now issued a full refund, and we are pleased to hear that you are satisfied with the resolution. If there is anything further you would like us to look into, or if you feel there is still an unresolved concern, please do not hesitate to contact us at customercare.social@fantasticservices.com. We are here to help and remain committed to putting things right wherever we can. Kind regards, Fantastic Services

“Warning - this company gave a quote & then took multiple transactions from my card, i had to make contact with my card fraud department for action. They have since blocked my number & wont return simple requests for invoices”

Helpful Report

Thank you for sharing your experience, Henry. We are genuinely sorry for the concern and stress caused when you noticed unexpected transactions on your card and struggled to reach us for an explanation. We understand how important it is to feel confident and informed about payments, and we are sorry that you felt ignored during this process. We hope that after our recent discussions and clarifications, your concerns have been resolved and you have received the information you needed. Your feedback is invaluable, and we are taking it seriously to ensure we can assist clients promptly and transparently in the future. If there is anything else you would like to discuss or if you need further assistance, please know that we remain here for you. Kind regards, Fantastic Services

“I used Fantastic Services to move from London to Slough in December 2022. The movers themselves were very helpful—one of them even assembled my desk, which he didn’t have to do. We had a cordial conversation, and my mother (who was in the UK at the time helping me with the move) and I were initially very satisfied with the service. Unfortunately, after the move, I discovered that my Sony WH-1000XM5 Noise Cancelling Wireless Headphones (worth £350-400) were missing. The only reason they hadn’t been packed was because I intended to use them during the journey, and my mother can confirm that I specifically asked her not to pack them. The final stage of the move was hectic. I had to return to the apartment to collect my router, iPhone charger, and a few other items. A taxi was already waiting, and the driver kindly agreed to wait while I quickly retrieved everything. I specifically looked for the headphones—but they were gone. The movers had already left. The headphones had been left next to several flower beds that one of the movers carried. He had spent time in my office (a small room), and there’s no way he would have missed them. Afterward, I checked with my former letting agents—they hadn’t seen them. I returned to the flat myself, and they were nowhere to be found. I strongly believe one of the movers took them. I reported the issue to Fantastic Services but was told to contact the police. Without concrete proof, I knew that wouldn’t lead anywhere. So nothing came of it. While the move itself went smoothly, the experience left me with a deep sense of disappointment and distrust—especially as there was no meaningful support when something valuable went missing. The headphones alone cost nearly as much as the move. I would advise others to be cautious and not leave any valuables unsupervised during a move.”

Helpful Report

Dear Sergei, Thank you for sharing your feedback. Back in 2022, we discussed the matter further with you and advised that since this is a criminal matter, it should be reported to the police. We have made attempts to reach you further, but we have not received any reply since then, nor have the police gotten in touch with us. We remain at your disposal. Kind regards, Fantastic Services

“My cleaning was scheduled for 28th June (8–9am), but I received a cancellation notice at 8:28am — during the booked slot. This is unacceptable and caused serious disruption to my move-out. The rescheduled appointment on Sunday, 29th June at 1:00pm must proceed without exception. There is no flexibility in my schedule. Please confirm that this booking is guaranteed.”

Helpful Report

Dear Chloe, Thank you so much for taking the time to share your feedback with us. We understand how important it is to deliver services as agreed and on time, and we're truly sorry for any inconvenience or disappointment caused. Please be assured that our customer service team will be in touch with you shortly to confirm your new booking and explore how we can make things right. Kind regards, Fantastic Services

“My cleaning was scheduled for 28th June (8–9am), but I received a cancellation notice at 8:28am — during the booked slot. This is unacceptable and caused serious disruption to my move-out. The rescheduled appointment on Sunday, 29th June at 1:00pm must proceed without exception. There is no flexibility in my schedule. Please confirm that this booking is guaranteed.”

Helpful Report

Dear Chloe, Thank you so much for taking the time to share your feedback with us. We understand how important it is to deliver services as agreed and on time, and we're truly sorry for any inconvenience or disappointment caused. We have made several attempts to contact you but have been unsuccessful in reaching you. If you require any assistance, please know that we are still available to help you. Feel free to reach out to us at your convenience. Kind regards, Fantastic Services

“Was invoiced £98 for cancelling a “free trial” clean, despite no written agreement, no cancellation policy disclosed, and no terms accepted. Prior charges were made for unbooked services—refunded only after a bank dispute. Repeated unsolicited contact followed. Breaches Consumer Contracts Regulations and lacks transparency. Recommend caution and verifying all terms in writing.”

Helpful Report

Dear E.B., Thank you for taking the time to share your feedback with us. We're truly sorry to hear that this was your experience, and we sincerely apologize for any inconvenience caused. Thank you once again for allowing us the opportunity to reach out and express our apologies. We hope that we can serve you better in the future. Kind regards, Fantastic Services

“CROOKS!! paid for a clean and the cleaner collected keys and then said they did not work and returned the keys to my agent and went home when i used they keys this morning they worked perfectly fine. now I am trying to re-book the clean they want me to pay another £200 and told me the cleaner said there were no keys handed over this is LIE! they keep hanging up when i call its only on the 5th call they are now asking for photo proof keys were checked out they will consider booking in my clean.”

Helpful Report

Dear Charlotte, We are genuinely sorry to hear about the negative experience you had with our company. Your feedback is valuable to us, and we appreciate you taking the time to bring this matter to our attention. Our customer care team will be delighted to look into this and discuss it further with you. We will be in touch with you shortly. Kind Regards, Fantastic Services.

“Go elsewhere. Poor communication, poor cleaning and unprofessional. I booked cleaning services with Fantastic Cleaning and joined the Fantastic Club at a cost of $89 The issues started almost immediately after the booking 1. Despite the cleaning spot being available online, I received a call shortly after the booking informing me the cleaners were not available at that time and so this was rebooked 2. The carpet cleaners were booked to turn up at 12pm pm which was confirm via text and email to arrive between 12 – 1 pm. However, despite this long window, they arrived at almost 2pm. 3. The cleaners arrived on the rebooked day and did the cleaning, however they did not work the full time and the did not clean properly 4. The carpet cleaners arrived on time for the rebooked cleaning, and while their cleaning was as expected, their comments were not 5. The last straw is that they cancelled my regular booking with no notice or communication.”

Helpful Report

Dear AD, Thank you for bringing this matter to our attention. We are truly sorry to learn of the inconvenience you have faced. Our team is eager to initiate an immediate investigation to transform this situation into a positive one for you. To facilitate this process, we kindly request that you get in touch with us directly at customercare.social@fantasticservices.com with your reference number. We hope to hear back from you. Kind regards, Fantastic Services.

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Fantastic Services Reviews

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