I used Fantastic Services to move from London to Slough in December 2022. The movers themselves were very helpful—one of them even assembled my desk, which he didn’t have to do. We had a cordial conversation, and my mother (who was in the UK at the time helping me with the move) and I were initially very satisfied with the service. Unfortunately, after the move, I discovered that my Sony WH-1000XM5 Noise Cancelling Wireless Headphones (worth £350-400) were missing. The only reason they hadn’t been packed was because I intended to use them during the journey, and my mother can confirm that I specifically asked her not to pack them. The final stage of the move was hectic. I had to return to the apartment to collect my router, iPhone charger, and a few other items. A taxi was already waiting, and the driver kindly agreed to wait while I quickly retrieved everything. I specifically looked for the headphones—but they were gone. The movers had already left. The headphones had been left next to several flower beds that one of the movers carried. He had spent time in my office (a small room), and there’s no way he would have missed them. Afterward, I checked with my former letting agents—they hadn’t seen them. I returned to the flat myself, and they were nowhere to be found. I strongly believe one of the movers took them. I reported the issue to Fantastic Services but was told to contact the police. Without concrete proof, I knew that wouldn’t lead anywhere. So nothing came of it. While the move itself went smoothly, the experience left me with a deep sense of disappointment and distrust—especially as there was no meaningful support when something valuable went missing. The headphones alone cost nearly as much as the move. I would advise others to be cautious and not leave any valuables unsupervised during a move.