Avoid at All Costs! Extremely Disappointing Service My ex-tenant hired Fantastic Services to clean my property, expecting a professional and thorough job. Unfortunately, our experience was a complete failure across all levels. Substandard Cleaning: The cleaning was far from acceptable. Carpets were all covered dust and hair, shower drain and rubbish and hair, window frame and surrounding had dust and so on. They left the property in a condition that was not suitable for my new tenant. Failure to Address the Issue: Despite multiple communications, where I repeatedly requested that they return to finish the job (as my new tenant was due to move in the next day) and also provided them with check-out company's report and a video recording showing their failures, they failed to act. I was left in a difficult situation, but thankfully my estate agent was able to secure another professional cleaning company on short notice by late evening for £365 for their services, which, at the very least, restored the property to an acceptable condition. Unfulfilled Promise of Compensation: After reviewing the check-out company’s report and video evidence of the inadequate work done, Fantastic Services acknowledged the poor job, asked for the £365 invoice and even promised compensation. However, a full month has passed with no compensation or reimbursement for the cleaning bill. Avery, the person in charge of my complaint, has failed to follow through on this commitment, leaving me deeply dissatisfied with their customer service. Paying for the new cleaning invoice would have been a step in the right direction for both my ex-tenant (who was distressed by the situation) and me, as the landlord. Instead, this unresolved issue has only caused further frustration and inconvenience. Additionally, I am aware that Fantastic Services has been in direct communication with my ex-tenant regarding this issue. While I understand they may have discussed the situation with them, I would like to clarify that I am aware that Fantastic services can not divulge their private discussion and I am not asking for it. Hwever any compensation should not be a point of discussion between them and my tenant. My suggested plan would have provide compensation to all parties involved, including myself as the landlord and my ex-tenant, who was also significantly impacted by their poor service. It’s disappointing that the company did not take the appropriate steps to resolve the situation promptly. Paying for the new cleaning invoice would have been a reasonable and fair resolution, restoring some trust in the process. Instead, this unresolved issue has only caused further frustration and inconvenience. Given the lack of resolution, I will be submitting a formal complaint to the Trading Standards on September 4th and will forward all relevant evidence to my solicitor for further action. I am sharing this review in the hope that future customers think twice before relying on Fantastic Services. I would not recommend them, based on my experience.