Fantastic Services Reviews

Name: Fantastic Services
Address: 9 Temsford Close, North Harrow, United Kingdom
Rating: 4.36

4.4 Rating 1,153 Reviews

84 %

of reviewers recommend Fantastic Services

4.4

Based on 1,153 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Fantastic Services:

Fantastic Services Family started its journey back in 2009. It all began with a meeting of two like-minded individuals, company founders Rune Sovndahl and Anton Skarlatov. Rune needed a cleaner and Anton ran a cleaning business. Very quickly they both realised they shared a vision and could deliver cleaning services in a much better way, by working together.

With two laptops, a sofa to sit on and a shared mobile phone, a small operation was born. The aim was to build something simple but deliver the best service possible for both clients and cleaning crews. We call that philosophy 360-degree happiness.

From these humble beginnings, we've now grown into a multi-operational business offering a wide range of services to homeowners and commercial customers alike. We've continued to add more domestic services to enhance our portfolio and due to increased demand, these additional services have grown into their own separate brands.

Visit Website

Phone:

20 3404 3444

Email:

customercare@fantasticservices.com

Location:

9 Temsford Close,
North Harrow
United Kingdom
HA2 6LB

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Anonymous

Anonymous // 01/01/2019

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English

“I'm happy with the resolution from Fantastic after they responded to my review. === Original review === I booked an hourly service (After Builders Cleaning), based on an estimated number of hours. The cleaners did a pretty poor job, but more importantly they only spent 50% of the estimated hours. So I'm owed a 50%-ish refund, but it's impossible to contact a human at Fantastic to get a partial refund. The lack of ability to contact a human is shocking! - Their AI chatbot promises callbacks which never materialise, and refuses to give a phone number or email address. - There's no reply from their phone ticketing system or online complaints page. - Even the customer service twitter account doesn't reply.”

Helpful Report

Dear Matt, Thank you for giving us the opportunity to address these issues and reach a satisfactory resolution. We know that mistakes sometimes do happen, but our team is always here and ready to assist you. Thanks to our customers, we constantly learn and strive to improve. We remain at your disposal if you need anything else. Kind regards, Fantastic Services

“*edit* I was contacted by Fantastic Services after the 1st phonecall to clear up the refund situation and thanks kindly to the person I was in contact with, I was refunded in full *edit* Booked for Saturday 13th July. Two man team turned up to take down and remove the overgrown garden waste. Confirmed that there would be more than the single complimentary bag of green waste and I was happy to get a quote for the removal of the rest. The initial job was £259, the removal of the waste they wanted to charge me £660! I said no to the waste and there was no point in ripping up the garden to just leave it in a state so I told them "thanks and have a nice day". I was expecting some kind of cancellation fee or even a 'we turned up but didn't do the work' fee, but I got charged 100% of the booking! £259 for them to turn up, try and charge me £660 and leave doing NOTHING and I still had to pay. NEVER use this service! Ever! You will get screwed over and I need to contact my credit card company now to see if there's any kind of refund they can provide through them as the company was not helpful in any way!”

Helpful Report

Dear Tony, Thank you for your feedback. Thank you for allowing us to contact you and getting the matter sorted. We are glad that we could reach a resolution that left you satisfied. We remain at your disposal. Kind regards, Fantastic Services.

“I was with this company for over a year and had nothing but anguish and frustration! They have a great app, but their cleaners are very poor, particularly when it comes to ironing, which was the main service that I needed! Today, I decided to stop using them even though I renewed the annual membership, because they cancelled my cleaning session without notifying me! They confirmed it two days ago, then cancelled without any notification! When I called to enquire why my cleaner is not coming, they insisted that I requested the cancellation, which is simply not true! There was no apology, just insistence that I requested it, even though I repeatedly told them that I did not! Outrageously defensive and unprofessional behaviour! I am now left with a pile of shirts that I need to take to dry cleaners. I can not trust this company to continue to do business with, and I do not recommend them to anybody!”

Helpful Report

Dear Gile, We are incredibly sorry to hear that you had such a disappointing experience with our service. We truly value our long standing customers and deeply regret this turn of events. Thank you for taking the time to discuss these issues with our customer care team. Your feedback has really helped us better understand what went wrong and has shown us what we can do to further improve our customers' experience. We understand that you may not wish to engage with us further and we respect your decision. If you change your mind and would like to discuss your feedback again, please know that our team remains at your disposal and would be more than happy to assist you. Kind regards, Fantastic Services

“Used Fantastic Services 12 months ago for a home move and had no issues. Contacted them recently to quote for a further move next month for the exact same furniture but a much shorter moving distance (less than 1 mile) and have been quoted double the price!! Further to this they have taken unauthorised payments for a hidden 'membership' fee which was never agreed with me. Seems like they are a company which will do what ever they can to take your money. Customer service also do not let you actually speak to anyone when you try to lodge a complaint. Funny how it's impossible to get them to leave you alone when you aren't trying to make a complaint then as soon as you want to complain they go silent...”

Helpful Report

Dear Tom, Thank you for sharing your feedback. We are very sorry to hear that you struggled to reach us to discuss your membership. Please know that we have cancelled your membership and have processed a refund. Our customer care team has already reached out to you ro confirm this. If there is anything else we can assist you with, please do not hesitate to contact us. Kind regards, Fantastic Services

“Still horrified with my last experience…”

Helpful Report

Dear Noora, Thank you for putting your trust in us and giving us a chance to prove that improving your experience is our top priority. We remain at your disposal in the future. Kind regards, Fantastic Services

“Good service”

Helpful Report

Dear Uju, Thank you for taking the time to rate our services. We are happy to know that we impressed you and we look forward to doing so even more on your next service. Kind Regards, Fantastic Services

“Excellent service.”

Helpful Report

Dear T.C, Thank you for taking the time to share your feedback. Excellence is something we always strive to provide and we are happy to know that you were impressed. We remain at your disposal and we look forward to assisting you again. Warm Wishes, Fantastic Services

“Amazing job! Friendly and very professional, I’m happy with the service. Thanks again”

Helpful Report

Dear Mel, Your feedback is greatly appreciated. Thank you for allowing us to demonstrate our high-quality standard and professional attitude. We will make sure we keep up the good work. Thank you for choosing us, Fantastic Services

“Great service”

Helpful Report

Dear Silvia, Thank you for taking the time to rate our services. We are happy to know that we impressed you and we look forward to doing so even more on your next service. Kind Regards, Fantastic Services

“Produced the desired results in even less time than expectedNicholas M”

Helpful Report

Dear Nicholas, Thank you for sharing your experience. Knowing that our customers are happy with the service we provided is very motivational for us and we will make sure we keep up the high standard and efficiency. Thank you for allowing us to assist you. Kind Regards, Fantastic Services

“Extremely professional and did a good job”

Helpful Report

Dear Gulzar, Thank you for taking the time to rate our services. We are happy to know that we impressed you and we look forward to doing so even more on your next service. Kind Regards, Fantastic Services

“Fantastic service, everything was done so fast and arrived on time without any issues. Would recommend and will use again.”

Helpful Report

Dear Cameron, Thank you for your lovely feedback. We work hard in order to ensure we are punctual for our clients as we are aware of how important that is. Knowing that it is appreciated and results in happy customers is the sheer motivation for us. Thank you for choosing us, Fantastic Services

“Fantastic work as always 👍”

Helpful Report

Dear Robert, Thank you for your 5-star rating. We are glad to know that you enjoyed the service we provided and we look forward to assisting you again. We will make sure we keep up the good work and we are grateful for the opportunity to impress. Warm Regards, Fantastic Services

“Good service! Very quick and friendly - would definitely use again!”

Helpful Report

Dear Danielle, Your feedback is greatly appreciated. Thank you for allowing us to demonstrate our high-quality standard and professional attitude. We will make sure we keep up the good work. Thank you for choosing us, Fantastic Services

“Parminder is very prompt with her cleaning and is excellent with time keeping. Very pleased with the service.”

Helpful Report

Dear H.R.Higgins, Thank you for your brilliant feedback. We are well aware of how important time is nowadays and we are grateful for the opportunity to demonstrate our quick and thorough service. It would be an honor for us to assist again. Warm Wishes, Fantastic Services

“Ivan was on time, very friendly and provided a great service”

Helpful Report

Dear Toby, Your feedback is greatly appreciated. Thank you for allowing us to demonstrate our high-quality standard and professional attitude. We will make sure we keep up the good work. Thank you for choosing us, Fantastic Services

“On time, great job”

Helpful Report

Dear Edd, Thank you for your lovely feedback. We work hard in order to ensure we are punctual for our clients as we are aware of how important that is. Knowing that it is appreciated and results in happy customers is the sheer motivation for us. Thank you for choosing us, Fantastic Services

“Excellent service.”

Helpful Report

Dear Rachel, Thank you for taking the time to share your feedback. Excellence is something we always strive to provide and we are happy to know that you were impressed. We remain at your disposal and we look forward to assisting you again. Warm Wishes, Fantastic Services

“Georgi did an amazing job on my sofa”

Helpful Report

Dear Laurence, Thank you for sharing your experience. Knowing that our customers are happy with the service we provided is very motivational for us and we will make sure we keep up the high standard and efficiency. Thank you for allowing us to assist you. Kind Regards, Fantastic Services

“Really good cleaning service”

Helpful Report

Dear Sarah, Thank you for taking the time to rate our services. We are happy to know that we impressed you and we look forward to doing so even more on your next service. Kind Regards, Fantastic Services

Fantastic Services is rated 4.4 based on 1,153 reviews