Fantastic Services Reviews

Name: Fantastic Services
Address: 9 Temsford Close, North Harrow, United Kingdom
Rating: 4.37

4.4 Rating 1,150 Reviews

85 %

of reviewers recommend Fantastic Services

4.4

Based on 1,150 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Fantastic Services:

Fantastic Services Family started its journey back in 2009. It all began with a meeting of two like-minded individuals, company founders Rune Sovndahl and Anton Skarlatov. Rune needed a cleaner and Anton ran a cleaning business. Very quickly they both realised they shared a vision and could deliver cleaning services in a much better way, by working together.

With two laptops, a sofa to sit on and a shared mobile phone, a small operation was born. The aim was to build something simple but deliver the best service possible for both clients and cleaning crews. We call that philosophy 360-degree happiness.

From these humble beginnings, we've now grown into a multi-operational business offering a wide range of services to homeowners and commercial customers alike. We've continued to add more domestic services to enhance our portfolio and due to increased demand, these additional services have grown into their own separate brands.

Visit Website

Phone:

20 3404 3444

Email:

brandkeeping.cs@fantasticservices.com

Location:

9 Temsford Close,
North Harrow
United Kingdom
HA2 6LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Using this company feels like dealing with a large, automated system that lacks flexibility and won't resolve your issue. You're better off working with a smaller company that takes your concerns seriously and has the expertise to solve your problem. *********** Since this review, Fantastic services have contacted me and offered a solution and therefore I have now updated my review to reflect their service.”

Helpful Report

Dear Shar, Thank you for sharing your feedback. We are truly sorry to hear that you encountered a problem and struggled to get it resolved. Please know that we do take your concerns seriously and would be more than happy to assist. Our customer care team will contact you shortly to gather more information and offer a solution. Kind regards, Fantastic Services

“The deep clean service was not perfect and the cleaners that were sent to do the job were not up to standard. However, Adam in customer services ensured that my concerns were addressed and spent significant time and effort to rectify the issue. He provided a very high standard of customer service, for which I am very grateful.”

Helpful Report

Dear Sive, We are genuinely sorry to hear about the negative experience you had with our company. Your feedback is valuable to us, and we appreciate you taking the time to bring this matter to our attention. Demonstrating a professional attitude and taking pride in the quality of our work is something we strive to do for all of our clients. When you have a less-than-perfect experience, we are always happy to reach out to you to understand more and rectify any mishaps. We appreciate your willingness to let us contact you and are glad that we could find a solution that meets your expectations. Kind Regards, Fantastic Services

“I'm happy with the resolution from Fantastic after they responded to my review. === Original review === I booked an hourly service (After Builders Cleaning), based on an estimated number of hours. The cleaners did a pretty poor job, but more importantly they only spent 50% of the estimated hours. So I'm owed a 50%-ish refund, but it's impossible to contact a human at Fantastic to get a partial refund. The lack of ability to contact a human is shocking! - Their AI chatbot promises callbacks which never materialise, and refuses to give a phone number or email address. - There's no reply from their phone ticketing system or online complaints page. - Even the customer service twitter account doesn't reply.”

Helpful Report

Dear Matt, Thank you for giving us the opportunity to address these issues and reach a satisfactory resolution. We know that mistakes sometimes do happen, but our team is always here and ready to assist you. Thanks to our customers, we constantly learn and strive to improve. We remain at your disposal if you need anything else. Kind regards, Fantastic Services

“With regards to the service, this is generally been very good. My only minor complaint is the amount of "chaser" phone calls I get from them, about anything else I need or want etc.”

Helpful Report

Dear Thomas, Thank you for your feedback regarding the service. We're glad to hear that it has generally been very good. We apologise for any inconvenience caused by the frequency of phone calls you receive regarding additional needs or wants. We appreciate your input, and we will take this into consideration to improve our communication practices. Best Regards, Fantastic Services.

“Georgi did a great job at cleaning a filthy sofa. He was good at communicating delays to arrival time due to traffic, and very chatty once here - perhaps a little less chat and a bit more attention to detail! A few splats from the steamer made their way onto the walls and mirror.”

Helpful Report

Dear Emma D, Thank you for your feedback. We are glad to hear that they did a good job cleaning your sofa. We appreciate your notes about some missed areas that were not immediately visible. We will take your suggestions into consideration, aiming for improved attention to detail while reducing chattiness. Overall, we are pleased to know that you are satisfied with the service provided. Best Regards, Fantastic Services.

“Brilliant clean, wish it was easier to message my pro.”

Helpful Report

Dear Dani, Thank you for taking the time to rate our services. We are happy to know that we impressed you and we look forward to doing so even more on your next service. Kind Regards, Fantastic Services

“Very good, but some communication issues.”

Helpful Report

Dear Rachel, Thank you for your feedback. We appreciate your positive comment about the service provided. However, we apologize for any communication issues you may have experienced. Your feedback is valuable to us, and we will take it into consideration to improve our communication processes and ensure better clarity moving forward. Kind Regards, Fantastic Services

“I would give five stars for the cleaning work. The technician was fast, friendly, efficient, and did a fab job. The reason for deducting one star is because the job was cancelled and had to be rescheduled a few times (at the last minute)”

Helpful Report

Dear Feigi, Thank you for your positive feedback. We appreciate your kind words and are glad to hear that the job was done to your satisfaction. We apologise for the inconvenience caused by the rescheduling of the job multiple times, particularly at the last minute. We understand the frustration this may have caused, and we apologise for any inconvenience experienced. Your feedback helps us identify areas for improvement, and we will take your comments into consideration to enhance our scheduling process and minimize any future inconveniences. Best Regards, Fantastic Services.

“My home is now much cleaner thanks to the hard worker who just came to do a one off clean for me.”

Helpful Report

Dear Samantha, Thank you for sharing your experience. Knowing that our customers are happy with the service we provided is very motivational for us and we will make sure we keep up the high standard and efficiency. Thank you for allowing us to assist you. Kind Regards, Fantastic Services

“Excellent service, was kept up to date with timings and process. Lui was on time and quick, unfortunately although he did try his best but not all stains could come out, however not at fault of his work but nature of stains.”

Helpful Report

Dear Florence, Thank you for taking the time to share your feedback. Excellence is something we always strive to provide and we are happy to know that you were impressed. We remain at your disposal and we look forward to assisting you again. Warm Wishes, Fantastic Services

“Very good service with sweetie.”

Helpful Report

Dear Neha, Thank you for your 4-star rating. We are glad to know that you enjoyed the service we provided and we look forward to assisting you again. We will make sure we keep up the good work and we are grateful for the opportunity to impress. Warm Regards, Fantastic Services

“Service was for cleaning a king size matress. Staff are polite and punctual. Matress has been hygenically cleaned. The after sales service also called me to check that I was happy with the service and their care was exceptional. Well done Fantastic Services”

Helpful Report

Dear Paul, Thank you for putting your trust in us and giving us a chance to prove that improving your experience is our top priority. We remain at your disposal in the future. Kind regards, Fantastic Services

“I want to add on to my review below.... I was contacted by a lovely customer service personal who went through all the details of my experience and not only apologised for all the inconvenience but facilitated a refund of membership. I was really glad that a customer 's views were acknowledged diligently by someone from the team . I appreciate this effort. Original experience -Unfortunately my expectations were not met at all. Though during membership I was told every service could be provided in my postcode and within the next day but whenever I went on to book it, it was either not available in my postcode, or it was too late to book( even if more than 48 hrs notice) or you have to pay extra eg for transport of removal van from London to Manchester. The handyman n gardners didn't cover my postcode and end of tenancy cleaning couldnt be booked. So basically after paying the full membership I only got a one of cleaning service. I am always told, we can provide you all other services but unfortunately it's never the one I ask for.”

Helpful Report

Dear Montila, Thank you for providing us with your genuine feedback. Knowing about the experience you had is devastating for us to know. We are well aware how important it is for us to provide a reliable service and secure the best possible connection at the beginning. We would never allow for such a matter to remain unresolved and a member of our team is looking through all details again. It would be a pleasure for us to reach you, apologize in person, and find a way of addressing this. Kind regards, Fantastic Services

“The cleaner was great! He did a fantastic job on my curtains and sofa. I would highly recommend them”

Helpful Report

Dear Isabelle, We truly appreciate your feedback and are so glad to know that you enjoyed your service. We look forward to seeing you again and providing another Fantastic Service for you next time when you would need it. Kind regards, Fantastic Services

“It's not the cheapest service out there, but it's professional.”

Helpful Report

Dear Joe, We are happy to know that you enjoyed your service. Thank you so much for rating us and for sharing your comment. We truly cherish every feedback that we receive as we constantly work on improving. We always remain at your disposal and look forward to seeing you again and providing an even more Fantastic Service for you next time when you need it. Kind regards, Fantastic Services

“I've booked Fantastic Services several time and overall their performance was good. Lately they've been showing up late, but they usually call to give you a heads up.”

Helpful Report

Dear Zak, We are happy to know that you enjoyed your service. Thank you so much for rating us. It really means a lot. We always remain at your disposal and look forward to seeing you again and providing an even more Fantastic Service for you next time when you need it. Kind regards, Fantastic Services

“I was pleasantly surprised by my carpet cleaning experience with Fantastic Services. They did an amazing job! There are no stains left, and my room smells fresh and clean thanks to Fantastic Services. They were little late at the appointed time but I couldn't be happier with their service provided”

Helpful Report

Dear Charles, We are happy to know that you enjoyed your service. Thank you so much for rating us and for sharing your comment. We truly cherish every feedback that we receive as we constantly work on improving. We always remain at your disposal and look forward to seeing you again and providing an even more Fantastic Service for you next time when you need it. Kind regards, Fantastic Services

“After a very unpleasant experience with my last move I was not very happy that I had to go through all of it again. This time, however, I got lucky. Everything went smooth with just a small hiccup - the team was about 10 minutes late but they called to warn me. There was no stress, no dealing with complaints and refunds, all the boxes and furniture were delivered promptly and in a good condition. That's what I expect from a removals service.”

Helpful Report

Dear Annie, We are happy to know that you enjoyed your service. Thank you so much for rating us and for sharing your comment. We truly cherish every feedback that we receive as we constantly work on improving. We always remain at your disposal and look forward to seeing you again and providing an even more Fantastic Service for you next time when you need it. Kind regards, Fantastic Services

“I used the pest control service. The staff member was knowledgeable and explained the process clearly. There are follow up visits, so I cannot comment on the treatment results.”

Helpful Report

“It was a good experience. I thought it could have been very stressful, but thanks to these guys, all went smoothly. They were helpful, speedy and efficient. The only negative part of the service is that they advised choosing the bigger van size, which was unnecessary. Overall, excellent service.”

Helpful Report

Dear Danielle, Thank you for your feedback. We are grateful for your kind words and your honest evaluation and we will make sure to keep up the good work. We look forward to the opportunity to earn your 5 star rating the next time. Warm Regards, Fantastic Services

Fantastic Services is rated 4.4 based on 1,150 reviews