Fantastic Services Reviews

Name: Fantastic Services
Address: 9 Temsford Close, North Harrow, United Kingdom
Rating: 4.38

4.4 Rating 1,145 Reviews

85 %

of reviewers recommend Fantastic Services

4.4

Based on 1,145 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Fantastic Services:

Fantastic Services Family started its journey back in 2009. It all began with a meeting of two like-minded individuals, company founders Rune Sovndahl and Anton Skarlatov. Rune needed a cleaner and Anton ran a cleaning business. Very quickly they both realised they shared a vision and could deliver cleaning services in a much better way, by working together.

With two laptops, a sofa to sit on and a shared mobile phone, a small operation was born. The aim was to build something simple but deliver the best service possible for both clients and cleaning crews. We call that philosophy 360-degree happiness.

From these humble beginnings, we've now grown into a multi-operational business offering a wide range of services to homeowners and commercial customers alike. We've continued to add more domestic services to enhance our portfolio and due to increased demand, these additional services have grown into their own separate brands.

Visit Website

Phone:

20 3404 3444

Email:

brandkeeping.cs@fantasticservices.com

Location:

9 Temsford Close,
North Harrow
United Kingdom
HA2 6LB

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Anonymous

Anonymous // 01/01/2019

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“fantastic services provided a good service”

Helpful Report

Dear Simone, We are genuinely sorry to hear about the negative experience you had with our company. Your feedback is valuable to us, and we appreciate you taking the time to bring this matter to our attention. Our customer care team will be delighted to look into this and discuss it further with you. We will be in touch with you shortly. Kind regards, Fantastic services.

“Using this company feels like dealing with a large, automated system that lacks flexibility and won't resolve your issue. You're better off working with a smaller company that takes your concerns seriously and has the expertise to solve your problem. *********** Since this review, Fantastic services have contacted me and offered a solution and therefore I have now updated my review to reflect their service.”

Helpful Report

Dear Shar, Thank you for sharing your feedback. We are truly sorry to hear that you encountered a problem and struggled to get it resolved. Please know that we do take your concerns seriously and would be more than happy to assist. Our customer care team will contact you shortly to gather more information and offer a solution. Kind regards, Fantastic Services

“The deep clean service was not perfect and the cleaners that were sent to do the job were not up to standard. However, Adam in customer services ensured that my concerns were addressed and spent significant time and effort to rectify the issue. He provided a very high standard of customer service, for which I am very grateful.”

Helpful Report

Dear Sive, We are genuinely sorry to hear about the negative experience you had with our company. Your feedback is valuable to us, and we appreciate you taking the time to bring this matter to our attention. Demonstrating a professional attitude and taking pride in the quality of our work is something we strive to do for all of our clients. When you have a less-than-perfect experience, we are always happy to reach out to you to understand more and rectify any mishaps. We appreciate your willingness to let us contact you and are glad that we could find a solution that meets your expectations. Kind Regards, Fantastic Services

“I'm happy with the resolution from Fantastic after they responded to my review. === Original review === I booked an hourly service (After Builders Cleaning), based on an estimated number of hours. The cleaners did a pretty poor job, but more importantly they only spent 50% of the estimated hours. So I'm owed a 50%-ish refund, but it's impossible to contact a human at Fantastic to get a partial refund. The lack of ability to contact a human is shocking! - Their AI chatbot promises callbacks which never materialise, and refuses to give a phone number or email address. - There's no reply from their phone ticketing system or online complaints page. - Even the customer service twitter account doesn't reply.”

Helpful Report

Dear Matt, Thank you for giving us the opportunity to address these issues and reach a satisfactory resolution. We know that mistakes sometimes do happen, but our team is always here and ready to assist you. Thanks to our customers, we constantly learn and strive to improve. We remain at your disposal if you need anything else. Kind regards, Fantastic Services

“*edit* I was contacted by Fantastic Services after the 1st phonecall to clear up the refund situation and thanks kindly to the person I was in contact with, I was refunded in full *edit* Booked for Saturday 13th July. Two man team turned up to take down and remove the overgrown garden waste. Confirmed that there would be more than the single complimentary bag of green waste and I was happy to get a quote for the removal of the rest. The initial job was £259, the removal of the waste they wanted to charge me £660! I said no to the waste and there was no point in ripping up the garden to just leave it in a state so I told them "thanks and have a nice day". I was expecting some kind of cancellation fee or even a 'we turned up but didn't do the work' fee, but I got charged 100% of the booking! £259 for them to turn up, try and charge me £660 and leave doing NOTHING and I still had to pay. NEVER use this service! Ever! You will get screwed over and I need to contact my credit card company now to see if there's any kind of refund they can provide through them as the company was not helpful in any way!”

Helpful Report

Dear Tony, Thank you for your feedback. Thank you for allowing us to contact you and getting the matter sorted. We are glad that we could reach a resolution that left you satisfied. We remain at your disposal. Kind regards, Fantastic Services.

“Still horrified with my last experience…”

Helpful Report

Dear Noora, Thank you for putting your trust in us and giving us a chance to prove that improving your experience is our top priority. We remain at your disposal in the future. Kind regards, Fantastic Services

“I had an issue with the cleaning service as it was someone who was supposed to be black listed, however the Fantastic team contacted me to find a resolution I was happy with.”

Helpful Report

Dear Glenn, Thank you for putting your trust in us and giving us a chance to prove that improving your experience is our top priority. Our customer care team will remain at your disposal in the future. Kind regards, Fantastic Services

“Service was for cleaning a king size matress. Staff are polite and punctual. Matress has been hygenically cleaned. The after sales service also called me to check that I was happy with the service and their care was exceptional. Well done Fantastic Services”

Helpful Report

Dear Paul, Thank you for putting your trust in us and giving us a chance to prove that improving your experience is our top priority. We remain at your disposal in the future. Kind regards, Fantastic Services

“Problem was resolved”

Helpful Report

Dear Teodora, Thank you for putting your trust in us and giving us a chance to prove that improving your experience is our top priority. Our customer care team will remain at your disposal in the future. Kind regards, fantastic Services

“I paid for a 4 hour after builders clean which is charged by the hour. The cleaners arrived, looked round and then went to change their clothes. They didn't return for half an hour. Then after working for 1.5 hours they said they were going for food and didn't return for 50 minutes but said they would make up the time cleaning which they didn't. They ended up working around 3 hours yet when I contacted the office to complain it took days to reply and they didn't want to know. They track their staff with trackers in the car and as the car was parked outside for 5 hours they believe they were there working all of that time when they were sat in the car for 2 hours. Awful complaint resolution experience with a pathetic £20 offered in credit.”

Helpful Report

Dear Scott, Thank you for the chance to learn more about your experience and make this right. We acknowledge that the level of service you've experienced does not align with our company's standards. It's clear that the handling of the matter at hand did not meet our intended approach. Thank you for the chance to learn more about your experience and make this right. Best regards, Fantastic Services

“Excellent customer service, with good people working at this company.”

Helpful Report

Dear Aleida, We apologize for the negative experience you had with our garden services team. This is not the level of service we aim to provide to our clients, and we take your feedback very seriously. We pride ourselves on providing professional and high-quality services to our clients and each time we fell behind out promise, we are deeply concerned. Our customer care team is grateful for the opportunity to reach out to you and assist in discussing and presenting the best possible resolution for your situation. Our whole team remains at your disposal if there is anything else we can take care for you in the future. Best wishes, Fantastic Services

“I want to add on to my review below.... I was contacted by a lovely customer service personal who went through all the details of my experience and not only apologised for all the inconvenience but facilitated a refund of membership. I was really glad that a customer 's views were acknowledged diligently by someone from the team . I appreciate this effort. Original experience -Unfortunately my expectations were not met at all. Though during membership I was told every service could be provided in my postcode and within the next day but whenever I went on to book it, it was either not available in my postcode, or it was too late to book( even if more than 48 hrs notice) or you have to pay extra eg for transport of removal van from London to Manchester. The handyman n gardners didn't cover my postcode and end of tenancy cleaning couldnt be booked. So basically after paying the full membership I only got a one of cleaning service. I am always told, we can provide you all other services but unfortunately it's never the one I ask for.”

Helpful Report

Dear Montila, Thank you for providing us with your genuine feedback. Knowing about the experience you had is devastating for us to know. We are well aware how important it is for us to provide a reliable service and secure the best possible connection at the beginning. We would never allow for such a matter to remain unresolved and a member of our team is looking through all details again. It would be a pleasure for us to reach you, apologize in person, and find a way of addressing this. Kind regards, Fantastic Services

“Excellent service highly recommend, polite courteous and professional Thank you”

Helpful Report

Dear Trudi, Thank you for taking the time to share your feedback. Excellence is something we always strive to provide and we are happy to know that you were impressed. We remain at your disposal and we look forward to assisting you again. Warm Wishes, Fantastic Services

“The guys that turned up were polite, professional and quick about their work. They checked with me to see exactly what I wanted and then checked at the end that they had done exactly what I wanted. Job done well”

Helpful Report

Dear Freddie, Your feedback is greatly appreciated. Thank you for allowing us to demonstrate our high-quality standard and professional attitude. We will make sure we keep up the good work. Thank you for choosing us, Fantastic Services

“The guys I had were from Bulgaria and were amazing (maybe father and son). I mean they went way beyond my expectations. I was expecting to leave certain bookshelves and a wardrobe behind as I knew they couldn’t fit around the restricted staircase of new place. However, no problem they dissembled the furniture and reassembled at my new location - outstanding! So much more than your average removers. Unbelievably good service!”

Helpful Report

Dear Paul, thank you so much for taking the time out of your day to share this amazing feedback. We are so happy to know that you enjoyed your experience with us. We always remain at your disposal and look forward to seeing you again next time when you would need our help. Kind regards, Fantastic Services

“Great customer service and Milan was amazing. Did everything I needed in great time.”

Helpful Report

Dear Amit, we greatly appreciate this lovely feedback and are delighted to know that you enjoyed your experience with us. We always remain at your disposal and look forward to providing another Fantastic Service for you when you would need it. Kind regards, Fantastic Services

“.excellent service provided and very professional. Would highly recommend their services.”

Helpful Report

Dear Yvonne, Thank you for taking the time to share your feedback. Excellence is something we always strive to provide and we are happy to know that you were impressed. We remain at your disposal and we look forward to assisting you again. Warm Wishes, Fantastic Services

“Friendly, professional service and the team doing the job were on time ,also friendly and did a good job. Will use this company again.”

Helpful Report

Dear Ron, Your feedback is greatly appreciated. Thank you for allowing us to demonstrate our high-quality standard and professional attitude. We will make sure we keep up the good work. Thank you for choosing us, Fantastic Services

“I thought the cleaning service was professional, efficient and good quality. The cleaners were a credit to the service.”

Helpful Report

Dear Sam, thank you for your brilliant feedback. We are well aware of how important time is nowadays and we are grateful for the opportunity to demonstrate our quick and thorough service. It would be an honor for us to assist again. Warm Wishes, Fantastic Services

“Great service.”

Helpful Report

Dear Camila, we are so happy to know that you enjoyed your service. Thank you so much for rating us and for sharing your feedback. We always remain at your disposal and look forward to seeing you again. Kind regards, Fantastic Services

Fantastic Services is rated 4.4 based on 1,145 reviews