Fantastic Services Reviews

Name: Fantastic Services
Address: 9 Temsford Close, North Harrow, United Kingdom
Rating: 4.37

4.4 Rating 1,150 Reviews

85 %

of reviewers recommend Fantastic Services

4.4

Based on 1,150 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Fantastic Services:

Fantastic Services Family started its journey back in 2009. It all began with a meeting of two like-minded individuals, company founders Rune Sovndahl and Anton Skarlatov. Rune needed a cleaner and Anton ran a cleaning business. Very quickly they both realised they shared a vision and could deliver cleaning services in a much better way, by working together.

With two laptops, a sofa to sit on and a shared mobile phone, a small operation was born. The aim was to build something simple but deliver the best service possible for both clients and cleaning crews. We call that philosophy 360-degree happiness.

From these humble beginnings, we've now grown into a multi-operational business offering a wide range of services to homeowners and commercial customers alike. We've continued to add more domestic services to enhance our portfolio and due to increased demand, these additional services have grown into their own separate brands.

Visit Website

Phone:

20 3404 3444

Email:

brandkeeping.cs@fantasticservices.com

Location:

9 Temsford Close,
North Harrow
United Kingdom
HA2 6LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“*edit* I was contacted by Fantastic Services after the 1st phonecall to clear up the refund situation and thanks kindly to the person I was in contact with, I was refunded in full *edit* Booked for Saturday 13th July. Two man team turned up to take down and remove the overgrown garden waste. Confirmed that there would be more than the single complimentary bag of green waste and I was happy to get a quote for the removal of the rest. The initial job was £259, the removal of the waste they wanted to charge me £660! I said no to the waste and there was no point in ripping up the garden to just leave it in a state so I told them "thanks and have a nice day". I was expecting some kind of cancellation fee or even a 'we turned up but didn't do the work' fee, but I got charged 100% of the booking! £259 for them to turn up, try and charge me £660 and leave doing NOTHING and I still had to pay. NEVER use this service! Ever! You will get screwed over and I need to contact my credit card company now to see if there's any kind of refund they can provide through them as the company was not helpful in any way!”

Helpful Report

Dear Tony, Thank you for your feedback. Thank you for allowing us to contact you and getting the matter sorted. We are glad that we could reach a resolution that left you satisfied. We remain at your disposal. Kind regards, Fantastic Services.

“I had an issue with the cleaning service as it was someone who was supposed to be black listed, however the Fantastic team contacted me to find a resolution I was happy with.”

Helpful Report

Dear Glenn, Thank you for putting your trust in us and giving us a chance to prove that improving your experience is our top priority. Our customer care team will remain at your disposal in the future. Kind regards, Fantastic Services

“I paid for a 4 hour after builders clean which is charged by the hour. The cleaners arrived, looked round and then went to change their clothes. They didn't return for half an hour. Then after working for 1.5 hours they said they were going for food and didn't return for 50 minutes but said they would make up the time cleaning which they didn't. They ended up working around 3 hours yet when I contacted the office to complain it took days to reply and they didn't want to know. They track their staff with trackers in the car and as the car was parked outside for 5 hours they believe they were there working all of that time when they were sat in the car for 2 hours. Awful complaint resolution experience with a pathetic £20 offered in credit.”

Helpful Report

Dear Scott, Thank you for the chance to learn more about your experience and make this right. We acknowledge that the level of service you've experienced does not align with our company's standards. It's clear that the handling of the matter at hand did not meet our intended approach. Thank you for the chance to learn more about your experience and make this right. Best regards, Fantastic Services

“End of tenancy cleaning with carpet cleaning was not great. There are smear marks left on the appliances and the baseboard of the kitchen was not cleaned. There was also dead flies behind the curtains in the bedroom where the carpet was meant to have been deep cleaned. EDIT:16/4 - I contacted the company and they sent a second cleaner to come to the property to amend what was missed. The earliest they could clean was the Friday, which I do wish they could have come a day earlier but I understand that they had no available staff. The customer service agent named Tina was extremely helpful and responsive and I am glad to have had her as a customer service rep.”

Helpful Report

Dear Brittany, We always ensure to provide our End of Tenancy service with the highest quality possible, as we recognize how important it is. We regret seeing that our most recent service fell short on that promise and will make sure to provide you with a proper solution. As a customer-oriented company, your satisfaction with our services is our biggest priority and our Customer Care is currently investigating into your service, dedicated to make this right by you. Please expect to be contacted shortly on this by a Customer Care representative. Kind regards, Fantastic Services

“I posted a review for extremely negative experience before, and they finally agreed to a refund.”

Helpful Report

“The team made up for the improper customer service and was quick in providing me with the refund and offered sincere condolences.”

Helpful Report

Fantastic Services is rated 4.4 based on 1,150 reviews